Number 9 The Piano Bar (Urban9)

Orribile place, I wouldn’t raccomand this place to none.
I went with my partner and another couple, we order a drink and went to dance. After it my friends went to take another drink and it’s been denied by the bouncer. We ask why and to talk to the manager. We never manage to talk to the manager but instead we been kicked out without any reason. I tried to talk to the bouncer but he just kept shouting on me to get out, he didn’t want to explain why we couldn’t drink considering that we were not drunk and was just the second drink my friends were ordering. The bouncer is been really aggressive towards me while I was just trying to understand what was his problem. I think he didn’t like the fact that we are foreign.
At the end we went out because he wouldn’t listen to anything but just shouting…

Another thing is that we paid 5£ each at the entrance without receiving any receipt. So I’m wondering if this place is actually paying tax on the money that they are asking at the entrance.

If you are in Reigate go somewhere else, you will definitely find more fun.

We reserved a private part of the club for an extortionate amount and we were treated like dirt. Especially moe who said he was the owner who spoke to the group like we were nothing. I feel as though we didn’t get the service we paid for as the bouncers and the manager moe were very rude and got treated in a very disrespectful manner. Would not recommend to anyone. Would not even give one star

Absolutely brilliant place. Life saviour in Surrey. Was looking for such a place after moving to Surrey. Very happy at every visit. A special gratitude to Mo, a true gentleman, and a huge shout out to the entire dynamic team who go out of their way to make sure people have a good time, are safe and incidents are avoided. They work very hard. Seen it myself. Well done and keep up the excellent work. Definitely my go to place and have already recommended to many in the area. All the best. God bless.

Love this place. Great music, vibe. And staff are great. If you want to dance the night away. This is it.

Great venue but music a bit too loud. Difficult to talk - the lord music should be reserved for the dance floor section. Good cocktails.

Great place to go for an evening. They are COVID cautious. The singer was amazing and we all enjoyed our evening out. Gentleman called Mo was very polite, welcoming and made is feel nothing would be to much. The manager was very very polite, made us all feel at ease and checked through out the evening that we were OK and did we need anything.
I would recommend this place to anyone for a nice evening.

Door staff were polite and friendly, and our welcome to Number 9 was very good. The venue is fully COVID secure and we were given clear instructions around the venue rules - I.e. no dancing, no standing up away from our table, masks on when walking to the toilet etc. The toilets were clean and all staff were wearing masks.

Unfortunately, this is where the experience then took a bit of a downward step. As I was driving I was not able to drink. My only choices on an otherwise extensive drinks menu were “Diet Coke/Coke” at £2.50 for a small glass bottle; or “red bull” for £3.00 for a small can - clearly the mixers for some of their cocktails. The waitress offered to mix me a “surprise non-alcoholic cocktail” which I thought was very kind of her… until I realised that the approximately 300ml cocktail containing fruit juice, a mashed strawberry and a blackberry was £11! Ridiculous!

When asked to provide me with tap water (which is a legal obligation for licenced premises), I was first reminded about the wonderful cocktail I’d just had and that I really should try another. Tap water was eventually supplied begrudgingly… My nights drinking (19:30 to just before 00:00 therefore consisted of one shockingly expensive small glass of fruit juice and a single glass of tap water). Needless to say, I wasn’t impressed.

The cocktails here are - from what the rest of my party described - lovely; but at between £10.50 and £11.00 each, not cheap by any means - with no deals, etc on either. I’ve seen better pricing in trendy bars in central London.

Service was good, but too prompt - as other reviewers have noted, look away for 5 seconds and your glass has been cleared; even if there is still some left. The staff are more than happy to sell you a replacement for £11 though!

The piano musician was great - it’s just a shame he was talked over continually… when the piped music was put on (in between the pianists sets) it was increasingly made louder - to nightclub levels. Ordinarily, not an issue, but as we couldn’t dance or get up, it made talking very difficult and nearly impossible later in the night - which was our only option of something to do other than drink!

Paid for food (£19) but it never arrived. When we ordered more drinks I enquired about the food as it hadnt arrived but later found that we'd been charged another £19 for the food we'd previously ordered.

50minutes after the second order (thinking we might get at least one of the orders we'd paid for) we left

No-one at the establishment was at all concerned that we hadn't received the order we'd paid for.

Definitely won't be returning