Victoria

This place used to be good, but security staff are too rude and aggressive. They lack common sense and do not know how to communicate with members of the public. They do not know how to interact with people. You should hire people who are trained properly.

If they treat badly, people are not going going to respond in a nice way. On the other hand, if you treat people properly, chances are, they are going to respond better. They also say things which are not true and just come across as individuals who think that they have power over others and have let that perceived amount of power go to their heads.

They are not smart people because of the way that they act.

This is disappointing because I have had such positive interactions with members of security staff at other places. I do not know what is wrong with these people, but they do need to adjust their attitudes.

I go to vic neley evrey week (sometimes more than once) and its always clear that the staff is a big family and they look happy to be here. We always get amazing serves and large portions of food and of coruse shisha and i also recomend their club nights fridays and saturdays.

We recently celebrated 71st Birthday of our dearest friend Mary. She thoroughly enjoyed the hospitality of the Victoria pub staffs. The crowd was friendly and ambience was very great. Will be visiting soon again. One of the best birthday bash ever.

Quality food served with warmth of hospitality. Good customer service to delicious mouth watering well balanced spices. The food gets more enhanced by the professional staff that this place has. They know what they doing. It goes without saying especially for one person over there -Lesaa . Lesaa Inspite of her busy table services was carrying herself with grace and positive smiles, ensuring each and every table she served was sparkling with her graceful hospitality. Three cheers to her and making the food even more enjoyable. Well balanced and yet attentive.
Keep up the good work.

Great friendly staff daft rules not being able to smoke in the beer garden with a beer unless you pay £25. Other pubs in the area to choose from which you can enjoy a beer and cigarette with no charge.

Nice enough. Could do with a better selection of drinks and a less gawdy looking outside area. Every now and then security seems unnecessarily tight. Reasonable prices though, friendly bar staff, and multiple screens showing sports.

One of the greatest pubs I’ve been to, the staff are always friendly with big bright smiles on their faces. They are always happy to help, the food is prepared and cooked to the best quality, you will never go hungry eating there. Management are always professional dressed smart with a smile. I highly recommend coming in for a drink and a bite to eat.

I used to go to this place for a drink and occasionally a meal. It has really gone downhill. The doorstaff are seriously rude and need some training on how to interact properly with members of the public.

Their lack of common courtesy and professionalism was disconcerting. Their attitude was ovely aggressive, rude, abrupt and off-putting. If one takes the time to greet people in a courteous manner, then it is highly likely that people who want to attend shall reciprocate.

Perhaps it was the case that they were not regular members of staff, but if I was the manager, I would be disgusted at their treatment of members of the public. Their conduct was concerning.

I subsequently went to The George and was greeted warmly by a member of the door staff. They interacted properly with people and spoke nicely. They took the time to greet people, which makes a substantial difference.

Some members of staff need to re-evaluate the way they treat other people. They should think about how they want to be treated when they attend a venue.