Bull
High St, Otford, Sevenoaks TN14 5PG, United Kingdom
3.7
563 reviews
8 comments
857Q+4F Sevenoaks, United Kingdom
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Monday: 12–23
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: 12–22
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: 12–22
Dog friendly, clean, stylish, cosy local pub, real fireplace, warm and inviting!
Firstly we let go how rude the staff was, we turn't up at around 2:45pm and came through the back entrance and started looking at the food menu.
Staff could see our arrival and the fact we ordered drinks in which NO ONE told us to put our registration in a machine, but was perfectly fine telling us they where still serving food as we entered only to tell us 10 minutes later the kitchen had closed.
A week later we received a parking fine, in which we appealed as our first visit and coming through a back entrance you would expect to be informed about this.
Absolutely shocking customer service!!!!!!!!!!!
But due to staffing shortages we waited nearly 2 hours for food as delicious as it was.
Dishes are frequently off, allergy information is hidden in an app and staff don’t feel able to help with tricky choices. One even told us she wasn’t allowed to tell us what was in each dish. Sorry, but if staff don’t know what’s in the food then there is a problem! Tell them, and let them pass it on.
Management have a great asset in the building and the food, when it arrives, is great. They need to ensure an extra person is available to make the front of house experience more pleasant.