The Berrylands
107 Chiltern Dr, Surbiton KT5 8LS, United Kingdom
4.4
465 reviews
8 comments
9PX9+6Q Surbiton, United Kingdom
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Monday: 12–23
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Sunday: 12–22
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Sunday: 12–22
Food was supplied for the party, I’ll be honest I’m really not sure who did the catering, but it was all very good, a finger food buffet.
There were two bars that I could see, not sure if there are other function rooms.
Very near Berrylands station. Parking seemed easy.
The staff walk past me several times and serve the people around me. It's as if they deliberately don't see me. 20 minutes and no eye contact established.
I'm not sitting hidden either, but in the sun next to an occupied table, and I can be seen directly from the entrance.
I mean, both staff members keep walking past me to serve other guests.
They are not understaffed either, for the few guests.
I used to have good experiences here. But today was substandard.
...
Just now (after 20 minutes or longer) I was at least greeted, a brief smile, I smiled back and started to say something, but she immediately turned around and had no order taken?! Immediately afterwards, my table mates were asked if everything was OK?
What is going on here?
I mean, even if customers are expected to go to the bar themselves, you could let them know or at least make eye contact. And there is no „wait to be seated rule“ either. (Apart from that, other customers ordered directly at the table after the employee went there on her own).
And no, I don't blame myself or have anything repulsive about me. I'm wearing black trousers, a high-necked black top and a cardigan. I have a ponytail, am clean, without make-up and my very well-behaved dog is curled up under the table. I look super standard boring but nice. I look friendly and smile, seeking eye contact. Took to waving when the look went my way, but it was just looked away.
You can tell I want to order something.
Since they didn't hear me speak, they can't guess my origin. Unless they heard me talking to my dog, which I don't think I did.
By the way, in the meantime I am at home. I left after 25 minutes or longer. Everyone around me got food and drinks and I got hungry and thirsty. I started writing the text after waiting there for 20 minutes and then finished it later at home. So I stayed in the present.
The food however is a bit of a let down so avoid if you looking for good nosh.
Faults with the meal could not be found however i think someone forgot the xmas crackers at the evening do, and the person who layed the table for both meals must have been left handed as they put all the spoons out the wrong way round. A small price to pay for perfection.
Well done to the cook and staff at the Berrylands.