Oak Tree

We have eaten at the Oak Tree on numerous occasions and have always been more than happy with the food and service. Until today Monday 3rd October. We were told there was a 45 minute wait for food. After 90 minutes we asked when we could expect our meals, bearing in mind the table that ordered after us had received & consumed their meal. We were told it was being plated. 4 out of 5 meals arrived the 5th had to be chased twice more and arrived when 4 had finished eating. Totally unacceptable. We were offered free drinks or deserts, which we had ordered & already paid for. We had a refund for deserts which were then cancelled! The deserts eventually were reordered. I do not blame the waiting staff who tried hard, or the bar staff who tried to help in the kitchen. But Greene King need to remember that customer satisfaction is all in an area with so many other eating places. I do not know if we will risk a repeat after tonight.

Went tonight for a burger, wow! The taste was amazing and the temperature was spot on.
The general atmosphere was relaxing while we watched the Man City game.
Will be back tomorrow for sure.

Entered today at 1.04, got our meal at 2.30.
This is not good service, lots of people around us saying they wont be back. They need kitchen help asap. It was also very cold, dont think there was any heat on. Its a shame as my friend and i visit regularly as its usually good value for money.

Nice Food, not enough staff on, due to showing england football match staff were run off their feet, waited ages at the bar to be served, and drinks ordered through the app for table service took along time to arrive

Wow what a fantastic job you've done of the Christmas decorations,the pub looks amazing!
I had the Gammon for tea and it taste beautiful.

I love going to the oak tree as it's on my way home from work. As well as frequently visiting on a weekend. There's always a friendly atmosphere and the staff are great. Would highly recommend

Wow. Total disaster and what a bad experience. Booked Boxing Day lunch for 10 during October and checked several times thereafter, ‘just to make sure’ as online booking failed a few times. Called pub and emailed numerous times but to no avail. Eventually manager called and explained that online was down and they did not have our booking. Booked food orders again verbally. Then on Christmas Day we received panicking call from pub to establish correct order. Arrived at 1.15 Boxing Day and basic mediocre starters randomly appeared (not together) over 20 minute period which was tasteless drab unappetising greasy ‘pub grub’. Almost two hours after booking time and after several visits to bar to ask where are main courses, these eventually arrived which were so so bad. Dry slabs of turkey, soggy sprouts, cold mashy roast potatoes which were obviously frozen cooked before, rock hard chunk of stuffing, congealed cold gravy all delivered on cold plates. My sons Hunter Chicken was just as bad and totally inedible. I refused mine straightaway as did one other of our party. We decided to throw in towel and here and then and not risk the desserts. (Christmas) Hats off to struggling staff and assistant manager who refunded whole bill as she accepted our experience was a grim one. Staff very pleasant but appeared to be very short staffed. Sadly quite common with GK pubs. As Nickelback would say ‘Never Again’. In all honesty the post McDonalds replacement was infinity better and far quicker. Grim Boxing Day lunch which was as bad as the mould in gents loos. Something has to be done. Over and Out.

Great pub and food for good prices! Temperatures spot on. Friendly and welcoming staff and a good atmosphere, really recommend