Bridgend Inn
Heol Handbury, Pontnewynydd, Pontypool NP4 6QN, United Kingdom
4.6
93 reviews
8 comments
PW5P+HV Pontypool, United Kingdom
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Monday: Close
Tuesday: Close
Wedneasday: Close
Thursday: Close
Friday: Close
Saturday: Close
Sunday: 12–17
Tuesday: Close
Wedneasday: Close
Thursday: Close
Friday: Close
Saturday: Close
Sunday: 12–17
We decided to come back on a Friday evening, again the food was wonderful, the chicken goujons (which is a starter} were huge, it is apparent that the food is produced by a chef and is of a high standard, we have been back several times since, it is truly a lovely cosy pub that has a warm welcome.
After visiting several local pubs that are renowned for their food, I can assure you this is the best.
Went there with a large party for a family meal and expectations were not met, food was greasy and overpriced for what it was, desert was actually really nice except for the hair that was in it. After pointing this out to staff they were very rude and felt like they were implying i put the hair there, as apparently no staff had that type of hair, when paying the chef confronted me about the hair-cake situation and furthermore implied it was my fault some how, alot of other family members didn't rate the food. Will not be going back again
RESPONSE:
Wouldn't say its confrontational, just wasn't happy with hair in my food, as you've stated its wirey I can confirm that's not the texture of my hair.
Don't think you said sorry once just stated that the hair is none of your staffs.
Fair point, but i only asked for goodwill gesture because of the way you handled the situation.
Lets be honest here half the burger was left as I couldn't stomach it, so hardly a free meal.
On behalf of all my family who I've spoken, no-one apologies for my behaviour as no-one except the 3 people on my table knew it happened till after we left your pub.