Nuffield Health Letchworth Fitness & Wellbeing Gym

I joined this gym in July of 2012 to get fit and feel better. During my time here, I had noticed on several occasions the reception staff were extremely ignorant. I can hardly remember a good morning/afternoon or a smile given by any of them.The senior staff and instructors were not much better. It was common to see the instructors standing around and chatting in the gym area when people were working out. I never seen anyone attend or instruct people on how to exercise or use a machine properly even if I spotted it myself. After my three month period, and them having done an MOT on my body, I was told they would check in with me on my progress over the coming months. Needless to say this did not happen. I really don't feel the membership of this institution, felt what I was told initially. I somehow feel I was a little cheated as some of their commitments to me were not followed. My advice, do your research, keep copies of their commitments, and don't be swayed by the name. If you are the person who wants to get fit from the start, and will need guidance from some team members here, look elsewhere. Because, trust me, you will be the one asking or looking for help. They will not come to check in with you. I have since started yoga and joined another gym where the staff follow through to their word , are friendly, genuine and efficient where nothing is too much trouble for them. They also make it about their clients and not about themselves.

Find this gym friendly warm and inviting - polite reception staff - always welcoming you on arrival and departing always see you soon and thank you.

New TRX equipment - fantastic - always someone around to assist you and some incredibly great classes - great instructors too!

Thoroughly recommend this gym

I've been a member here since it opened. The staff are great, not intrusive but always on hand if you have a question or need some help - including finding my lost phone, MP3 play etc! I travel a lot and use gyms all over the world and rarely have I found anything better.

OK, air con does seem to have a problem in the summer, but it never is a real issue.

This club is not fit for purpose. Myself and other members have complained endlessly about the poor service. We are consistently ignored by management. The air conditioning does not work. The music does not work. The fire alarm goes off all the time disrupting classes and no one knows how to turn it off. One member told me she had an electric shock from one of the machines. The pool is often not working. There is only one dance and Zumba class a week. There used to be three, but despite their popularity, they were all dropped. Nuffield says its because they can't get instructors. Given what they are paid, it is surprising there are any instructors. Nuffield, St Albans has seven dance classes a week and is managed in a very effective way. At Letchworth we pay the same fee, but are not offered the same standard of service or choice of classes. I know 15 members who have left this club recently. One thing is certain until there is new management at this club, it will continue to be a shambles.
Very, very disappointing!

Extremely unprofessional. Uncaring. Managers never listen to members. No air conditioning in the studios. No customer service. Managers consistantly ignore all complaints. Offer very few aerobic based classes. Changing rooms are unclean and I don’t think the studio floors are ever cleaned. Very unhygienic. Classes cancelled all the time without informing members. A total waste of money.

I have today joined this gym. Before I visited the gym I had read some of these reviews and others with regards to some concerns that previous members had.
On arrival I was greeted well by the receptionist and taken around the facilities. "J" was very polite and informative and consequently I signed up on the "Wellbeing" programme. In our discussions I raised some of the issues I had read and was informed that new management and trainers have been recruited and all is well. Let's hope this is the case.
Regards
ST

Recently induced a stealth £1.00 towel charge for each visit. No notices, correspondence, tweets, facebook announcements etc

Website falsely advertising "Free Towels" as one of the selling points.

Pitches itself as a premium £65 per month gym but acts like a budget one.

Rusted old machines and filthy equipment. People are no longer using sweat towels so you can imagine what it's like. Check the pics for real illustration of what the equipment looks like rather than fancy pics of when the equipment was new (many many years ago I might add).

In response to your reply below you have done nothing but admit that you are failing most customers needs as "most average 1.7 towels per visit".

Will move to Bannatynes in due course which provide towels without charge and have recently undergone a major refurbishment.

The swimming lessons booked for my 5 yr old where in a small area of the pool, and there were too many children in this small area for the lesson to be useful. They say the would like your feed-back but dont provide a direct contact phone or email address for doing so