The facilities are awful, there is a constant situation, monthly sometimes where they have issues with the water temperature, piping, a leakage. I completely get that sometimes things don’t go well but if I am to be paying what I pay monthly just to use the gym I would go to Pure gym. I like DL because of the additional selling points however it hasn’t been up to standard and I have a platinum membership! Like what’s the point? I am not happy about it. No offence but do waste your money
Damian Smith280 days ago
Seems to have gone massively down hill since pre-covid. Seems like the place needs a good update- always something not working. The cancellation policy is a joke as well. Used to be the best gym in Stevenage but has gone downhill.
Steve B1 year ago
Great staff, good amenities, not too crowded early mornings when I go. Terrific place to dust off the cobwebs and keep fit.
Jonathan M1 year ago
Beware DL's cancellation policy. 3 months subs paid out when you can't use it is a bit salty. Swimming lessons for our children were great, can't fault the coaches, but pricey when you add it to monthly membership subs. Overall it's nothing special. It's an average health club in soulless leisure park unit but there is a very helpful and friendly lady in reception. Unlikely to ever go back if circumstances change.
Mason Emoli1 year ago
We had a tour with Maria and she was fantastic, so friendly and made our experience so memorable! She is an asset to the club and deserves a big pay on the back from management. Absolutely brilliant!
WOJCIECH NOWOSINSKI1 year ago
My fav club. Not too crowded. Great stuff and atmosphere. Clean and good restaurant snacks and drinks
Aga Aga1 year ago
I can never speak to the right department, the sales team is always busy and never on time, they NEVER answer their emails, I request a message from the app and they send it 5 weeks later… still not resolving the issue. I then book a call and they don’t call on time but instead 2 days later at a random time. Just awful customer service.
Matthew Dale1 year ago
I’m a member and it will do but can see why it’s know as the worst of the David Lloyds. Staff are all really good but the place is in desperate need of a revamp, always something broke or not working properly, can’t complain about the classes and equipment though which are the main reason I joined.
