Village Gym Portsmouth

Great gym, friendly staff, modern and up to date equipment. It's clean and has a good range of strength, cardio and a nice area for mobility/stretching. Classes are predominantly Les Mills based with their own HIIT class Burn as well. Studios are great, spacious and with nice equipment. The pool can be a bit cold at times but it's nice. As a member you also get 25% off food and drink at the bar. Not cheap but a great gym to be a member of.

Great Gym, if you weren’t a student it may not be that affordable for some people but they’re running offers at the moment for teachers, and emergency services to have a discounted rate. On site Starbucks. Pub and Grill but I don’t think I would eat there I haven’t enjoyed the food there and it’s very overpriced but gym members get 25% off Pub and Grill. Lots of varieties of machines and very modern. Not many Les Mill options compared to Pure Gym but still good as they have the proper Les Mill Bar equipment. LOTS of free parking.

Absolute stinking customer service at Portsmouth today. Having taken my 2 sons swimming, as I regularly do most weekends I parked up and entered the gym using my pass. On entering I was asked my oldest sons age (he is 6). This was not a problem, I’ve been asked before and I’m sure I’ll be asked again. Although he’s not yet 7, I pay extra for him to be an addition on my membership, as well as paying for the multi club option, £107 in total.

We passed through, I changed my 2 and 6 year old boys and headed to the pool. Only after we were changed and had been in the pool 10 minute or so was I told that the kids session had finished a while back and I needed to leave the pool.

Now, this wouldn’t have been an issue if I had been told this when arriving at the gym reception. They certainly had enough time whilst completing their due diligence and ensuring I wasn’t trying to sneak in one of my boys without paying. But having spend a good 15 minute trying to wrangle my boys into swimwear.

Speaking to the young man at the pool, I enquired as to why I was being told when already being in the pool rather than at reception, whilst being interrogated about my membership?? Unfortunately he did not have an answer for me. I told him after the inconvenience, I wished to let my boys swim for 30minutes and I’d jump out and go. This wasn’t a good enough answer for the staff member who went and grabbed ‘Kim’ the rudest and most jumped up representative of your company I’ve ever had to deal with. Her first question to my was a blunt ‘what’s the problem’. Having already explained once, I continued to explain again, but unfortunately Kim felt talking at me rather than to me was going to make my feel differently about the initial failings of the reception staff. I was then threatened with the option of being removed by security. They never turned up, I’m assuming they didn’t have their swim shorts.

However Kim did return with another member of staff, who once again I had to explain the conundrum I found myself in.

Now you’d think after their initial failings, maybe one of their staff members could of given me the 30 minutes I had asked for. After all, it’s a right pain in the arse changing two young kids on your own only to find it was a complete waste of time, once dripping wet. 3 staff clearly had time to stand around the pool deal this the most serious issue (let’s remember, an issue initially caused by staff members before it happened)

This situation could of been avoided if the staff at the gym reception turned my away at the point of entry. As I mentioned, they had enough time to check their watches whilst running through my membership with a fine tooth comb.

Well done Kim and Co, your customer service skills towards paying members are atrocious.

Friendly staff served with a smile.
Lovely clean gym with very new equipment.
Sauna, steam room and pool is a lovely touch after a workout.
A very lovely place 😊

Horrendous service, information not given at time of joining about swiping membership card or even shown outside studio. Information incorrectly given about class bookings and towel use. Felt just wanted my membership money. 90% of time could never book classes. Did an induction for gym but never uploaded to my app after several times asking gave up. Customer Service appalling. Walked out of 2 studio classes as so clicky not for newbies, got made to feel very uncomfortable in these classes, treated like an outsider. Definitely would not recommend this Gym, so many more nicer environment and better run for booking classes in the area. Don't be fooled by the layout of the gym and the sales talk when you look around, its all sales to get you to join up they really do not care about members. If they offer you vouchers for recommended by a friends, FALSE, 3 months membership never got these. Shows how they value the Gym they cancel your membership straight away as you have to give 3 months notice, so not much confidence really that you would want to stay.

Facilities are good. It can get very busy in the gym. Hotel roo. Was clean and modern. Bar is good,but is more aimed at food.

Decent gym with all its clean facilities and good parking however the Technogym line up of machines are quite awful some of there machines can’t go wrong like the cable machines and tricep dips but every other one isn’t that great compared to other brands, Technogym machines are at the bottom of the food chain compared to other gym brands that most commercial gyms have due to the fact that they’re not built and designed correctly where you can’t feel your muscle that’s it’s supposedly designed for to be working. For example the leg curl needs a pad to clamp your thighs down to really isolate the effort and strength needed to work your legs and the chest press machine dosent converge meaning you’re not working your chest as much most of the time it’s your arms . No back machines not enough benches too and overall quite a small gym so it gets packed very quickly. It’s possible to build muscle and lose weight here but with its poor line up you’re paying for the other facilities like the steam room and pool etc. Staff are a bit iffy but they’re okay most of the time. Contracted membership also is annoying due to the fact that you have to pay 3 months when you request to leave.
I’m not saying don’t go here but if you’re purely going to the gym to get bigger then maybe look around.

Was told I would hear a response for my interview and heard absolutely nothing back, contacted the gym on multiple occasions and was ignored.

It doesn’t take much effort to send a courtesy email.