PureGym
34 Clifton Way, Cambridge CB1 7DY, United Kingdom
3.8
428 reviews
8 comments
54RP+2H Cambridge, United Kingdom
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cons: Very very suffocating if you are doing a cardio on treadmill. Little to almost nil air con near the treadmill. The gym is not very welcoming due to lack of light. Interior needs touch up.
Come here is you are looking for a cheap 24hrs gym.
However, the managers recently approached me, that I cannot talk to others about anything related to training or give them tips. They instructed me to not help others, even if they ask for my advice. They told me that I must say no to helping them, and that I should tell them to go away.
The managers also told me that I cannot work out with my friends, and that I can only work out with 1 friend. I have more friends and we like to work out together because it is safer that way and we have fun. They asked me to only work out with 1 friend for a few weeks and I am not sure why. I clarified that I don’t coach, don’t take money, I am just a member who enjoys working out with friends and have fun.
After I agreed, I feel uncomfortable and unwelcome as the manager said I am “on their radar” and some other staff were staring at me and my friend while we were working out. She felt uncomfortable as well. After i sent email to pure gym they said sorry and no actions happened for 10 day so I finally decided to put it in public. as I am not the only one affected. My friends are also affected as they want to train with me but I have been banned from doing so.
And the smell in there in the day is horrendous
Ellie makes the lunch time classes interesting and different enough, she’s the best thing that’s happened to this gym recently.
The manager Lawrence is approachable, always available and willing to listen to feedback.
Yes there are some things that need improving, but I feel like everyone at Pure Gym knowledges this and they are taking active steps to address it (air con, better facilities, etc).
But most importantly: for the love of god, turn on the air conditioner. While I understand the lockdowns have put a lot of pressure on businesses, this is a gym without windows. The lack of AC has become a hazard and it encourages germs such as covid to thrive in this much heat.
I’ve also had to stop using the massage chairs (the reason why I upgraded to ‘Plus’) because the warm water on top of the heat makes it unmanageable. Staff have been telling members for months that the AC is going to be fixed "very soon", "when we get a piece we're missing", "next week". Enough is enough, this is 2021, it doesn't take this long to fix an aircon.
I hope that this review helps Pure realise that this gym is no longer good value for money and they really need to step up. Many thanks.