Anytime Fitness Exeter

Cancellation process is an absolute ball ache.
Not clear whatsoever. ended up being charged £38.95 as it was not explained to me by "the manager" that i had to give a months notice after paying a late payment fee. It was so unclear about how to cancel it online.
If you're moving around and looking for a flexible contract, i wouldn't even think about using this gym!

I rung in months ago to cancel the membership but now they've sent debt collectors after me! Initially they said the outstanding bill was £131 even though I cancelled months before then but now the debt collectors, they sent after me, are saying I owe £385!!! This gym is an absolute con! The equipment is rubbish and they seem to have problems taking instructions and communicating!! STAY AWAY FROM THIS PLACE! FULL OF CON ARTISTS!!!

Wonderful staff so friendly and very helpful. They offer great advice on whatever you want to achieve and very supportive. I would recommend them to anyone. I feel so comfortable there, compared to other gyms and wouldn't go to another one.

Staff are unreal, top people who have plenty of time of day for anyone. Gym is clean and well looked after.

Had good experiences with PT’s that work there and all members are friendly.

Their Social media is quality. Very entertaining.

Been to a few gyms in exeter and Devon and this is by far the best!

Firstly, the actual staff at Exeter gym are brilliant! Extremely helpful and friendly. Could not fault the gym itself.

However, the Anytime Fitness company could not operate worse if it tried. The cancellation process is terrible. Having ligament damage in my ankle, I was unable to use the gym for about 8 of the 12 months I was at the gym. They refused my ability to cancel 'due to membership terms and conditions'. This provides no substantive reason as to why my request was refused especially as I looked to ensure it met the requirements mentioned.

Excellent gym. Always clean and really good equipment, staff are great and always on hand to help and are super friendly. Really enjoy training here :)

Love this place. Been with Anytime for years and it’s just an enjoyable place to visit every workout day. Very clean and staff are lovely. Totally recommend!

Wouldn't recommend anytime. The gym cleanliness is poor. The facilities and equipment haven't changed and basic maintenance isn't happening. Even leaving equipment in the walk way's. Fire hazard. The membership ties you in even after you have done the 12 month's. Try cancelling the membership. Pay for the month and they lock you're fob out. Matt Cooke thinks he can bully members though email.