Nuffield Health Birmingham Rubery

The free weights area is very messy in that the wrong weights are in the wrong places, stacked in the wrong order. Whilst I appreciate that this is a lazy members issue they need to clean house once a week and encourage good behaviours. In addition a lot of the weights have rubber completely removed and should be replaced.

If you’re a crack of dawn gym goer, avoid, you literally can not get on anything in the free weight area come 0630. A lot of people seem to ‘hoard weights’ so there are none available at this time. I can see their perspective but it compounds the problem.

The cardio suit is fine, but the treadmills are slow to respond to user input, especially if you’re doing intervals.

Spin suite is fine but some of the bikes are poorly maintained. The bearings are clearly broken on some bikes due to the squeaking And grinding, that or they are in desperate need of lubrication.

In my opinion there needs to be an additional lane in the swimming pool for fast swimmers, currently there is not, if you are a fast swimmer unfortunately you’re not going to be able to get a decent pace on at peak Times.

Overall the staff are really friendly, approachable and the place has a good vibe. I’m trying to be objective with this review, the staff are a real selling point and there are some great personalities.

On face value the gym is fine, but if you’ve been coming for a year you notice things. The issue with the bikes and the weights suggests that there is an issue with maintenance of equipment.

I have been a member of the gym for almost three years. In general, it is good place with helpful staff and great installations. However, terms of my contract stated that a clear month notice is required, giving notice on a 3rd of the month that left me to paying 28 days of the following month even though I am out of the country and cannot use the gym. The manager contradicted the staff member that took my notice assuring me that only the proportional part of the month was going to be paid. I find this abusive and the manager enforcing this gave me really bad last impression of the gym. It is a pity, and bad customer service.

Pool is ok when empty but lots of people now going who like to mess around and nothing is ever done about it. Cardio Equipment old and constantly breaking down, when it was replaced it was already 2nd hand. One of the worst Nuffield gym around unfortunately

I have been a member at Rubery gym for just over a month now and I feel that it is important to put a honest review about the gym in general.

Firstly I was welcomed by very friendly informative staff on reception who explained what my membership entails and the gyms facilities. I was put in contact with one of the managers Carl who was very good at understanding my needs and explained everything in detail prior to me joining the gym.

I found the facilities at the gym very good especially the pool , stream room, sauna and jacuzzis and enjoy using these facilities. I haven’t used the other gym equipment yet but will soon be on the tread mill and weights in the near future.
What makes the gym at Rubery good is the customer service that’s provided by all of its staff and around the pool. The staff on reception have always got a smile. One lady who I have to name is Kim who has got time to talk and understands what customer service is all about.
I must say I enjoy and look forward to visiting the gym after a hard days work and can relax. Thank you to all staff

Just on a different note. The gym could do with a little sprucing up in certain areas and new equipment but overall it does the job.

Thank you to all 👍

Really love coming to this gym, been coming since the centre was called 'greens' back a fair few years. The staff on front desk are friendly and really helpful, generally all staff are welcoming when walking around the gym. Slightly concerned about the price we pay as members and the lack of upkeep, noticed recently a lot of scruffy bits creeping in. The equipment is not very well maintained and just feel for the price we pay it is a little worse for wear. Also the opening times on the weekend are not very competitive when you look at local gyms offering 10pm closes and even 24hours in some cases. Some of us work until later times in the weekend and can't make the 8pm close. Is there a plan to freshen up the place?

The gym itself is fairly decent, not really worth the £60+ a month though in my opinion, and the lifeguards at the swimming pool are about as useful as a dry wet wipe. Almost impossible to get a workout in the pool, as there's too many people messing about in the swim lanes and the staff aren't interested in doing anything about it.

Membership fees increased again, and for what? Centre is generally tatty, grubby, scuffed and tired, no care in appearance (rusty metal surfaces, scuffs on everything, paint peeling, ingrained grime). Equipment worn out and dated. Equipment frequently removed and never replaced. No significant investment in three years. Equipment and spa facilities broken for days. Pool often sectioned off for lessons. Changing rooms dirty often and gotten worse. Wipes often run out. No free passes for friends. Opening hours at weekends reduced. Clientele badly behaved and not challenged;, hogging / reserving equipment and not putting weights back. Frankly not impressed with increased price for what you get.

Update - now reduced to 1* as Nuffield have closed spa pools with 3 days notice (breaking their own contract terms) yet not reduced membership fees. Final straw. Have cancelled. If you are thinking of joining AVOID.

Failing to understand why you chose to close at 8pm just because it’s the week between Christmas and new year.
Disappointed as you pay a premium and there are no reimbursements offered. My membership states Monday to Thursday 630am till 10pm with closing times of 9pm Friday and 8pm sat sun.
Yes there was a sign put up and yes I failed to read it however if you reduce the operating times surely this should reflect on the ever increasing membership fees.