Nuffield Health Cheam Fitness & Wellbeing Gym

I joined the club in November last year. So far the experience has been very disappointing. Here are a list of issues you may want to consider before joining this gym/club:

- Lack of equipment (only one bench press bench and barbell in the whole gym).

- Most of the cardiovascular equipment does not work. You will find yourself moving from machine to machine until you find one which works (and also watch many others do so). The touch screens on nearly all of the machines are unresponsive so you cannot choose any of the programs on them.

- Most of the resistance machines are poorly maintained and are in need of replacement.

- There are sometimes towel shortages so you have to choose to go home sweaty or wet.

- The sauna room has been closed for just under a month now, with issue being some planks on the benches having come loose.

- The floor leading to the pool area from the men's changing room is often dirty towards the end of the day and very slippery.

- The toilet area in the men's changing room is falling apart.

- No spin dryer in the men's changing room.

All of that said, the staff are usually very friendly, and seem to have an insurmountable amount of work to do - so I'm guessing the issue is with management at the company level.

If you want to join a gym only for cardio/resistance machines or free weights, join somewhere different for half the price. Currently, with the sauna closed and half of the equipment not working, I do not feel like I am getting the service I paid for.

Had been a member of this gym for more than 5yrs but when I requested a break due to covid numbers being very high at the end of last year they didn’t want to know - should have just told them that I was going on holiday - would have been easier. Gave them several attempts to contact me to discuss and save my membership but neither the managers or membership team wanted to know. The gym is poorly maintained and badly run. Glad to have given my notice and left.

I’ve been coming to the gym for about 5 years as it’s my local Vitality one. The classes are good but the gym equipment is dated and there’s often a shortage of kettlebells for classes. The gym staff are lovely but management is poor and rarely responds to queries.

Fantastic gym, with excellent staff, well managed and led by Ian S. They are a well trained and motivated team. Great welcome every time. Facilities and equipment just what I need, at a reasonable price. Half the price of the gym I left with twice the service.

I went there for a physio appointment a month ago. It went well, but they are not able to give me an invoice for my health insurance. I chased 6 times by email and on the phone, still nothing. It is the simplest thing to do. I'll happily remove this review if I finally receive an invoice.

It's actually terrible, easily the worst of the Nuffields I've been to, no staff on the gym floor, place is run down and overall depressing. Is in drastic need of a refurb, I honestly wouldn't come here unless I absolutely have to.

I've just left this gym unfortunately, I've been a member for over 5 years and over that time its gone further and further downhill. Things constantly break whether it be the toilets, showers, gym equipment, steam room, the list goes on. Everyone appreciates things break but its the communication and the time it takes to repair, most recently the men didn't have showers for 2 weeks. The spa is off for 6 months as a cost cutting exercise but they don't pass this on to the members. There are so many budget gyms out there now with the budget cost, this gym is now no better than budget however at a premium gym cost, I wouldn't recommend joining.

Don’t join! It’s dirty and un-maintained. Equipment is constantly breaking and out of order. Management are incompetent and don’t care about inconvenience to customers.
If you want a gym, join somewhere like The Gym or Anytime Fitness which have much better equipment. If you want a pool, join a leisure centre.
The spa is basically non-existent so don’t let that sway any decision to join.