David Lloyd Kidbrooke Village

No Jacuzzi - Sauna or Steam Room - However this does not account, in my rating. Jane on the Front Desk was miserable, I understand we all have bad days but still. Also Kids Swimming Lessons are still being put on despite no Adult facilities besides the Gym, which I think is Appalling. The Good Side of this gym is its pool refurbishment however it feels falsely advertised by a billboard right off the main A road bolstering it’s refurbishment despite the only real difference being the Spa-less Pool. Cafe staff were amazing in guiding me to changing rooms and honestly did a better job than ‘Jane’. Will return to this Gym when it is fully finished.

Bad management, bad customer service, limited facilities, it’s just not worth it. I pay 150£ per month for what ? Gym, & swimming pool that was closed for months, no sauna, or steam room, no spa, .. toilets been closed for a month. I tried to book for baby swimming classes for months now with no luck, very few aerobic & strength exercise classes that are always fully booked, & if you book in advance to secure a place & happen to cancel 3 times, they block you for 10 days, classes are over crowded that you’d touch the person next to you during yoga poses ? !!!, they change/cancel classes suddenly which makes it impossible to stick to an exercise regimen. Employees complain about the management, employees try to convince you to book classes with them so that the management don’t cancel their classes & so they get paid, so much of drama in this club, receptionists never helped with a thing, they always don’t know or refer you to the App using which you don’t get help anyways & no one answers your emails. Basic facilitates/ &ambience all around the club.. below basic when I remember the closed toilets, & Yoga studio which is most of the time full of dust & the mats & tools aren’t always clean.

I have been trying to cancel my membership due to financial hardship. The club has no understanding to a single mother that is just trying to cancel a membership due to the rise in cost of living. The worst customer care I have ever come across. Even though I have been very open about it. They even charged a card that wasn’t saved on their system. Absolutely appalling. They took £290 out of my account without my consent money that was supposed to be for bills, and won’t refund me the funds.
I will add that this approach of holding customers hostage isn't acceptable and should be looked into. don't join this horrendous health club.

I have just joined David Lloyd and I would like to say how great all the classes have been so far and how wonderful all the trainers are. The staff at reception are always so smiley and bubbly which makes the place feel so much more homely. Brad gave me a tour and immediately made me feel very comfortable like I was a member for years, he was very thorough, explained all the little details and answered all my questions. I signed up straight after the amazing tour he had given me and would like to thank him for his time. I will definitely be recommending David Lloyd in Kidbrooke to all my friends and family!

I’m a diamond member and I signed up mainly for personal training and the much awaited but very delayed spa facility.

When you charged members £200, you better provide excellent customer service but that is not the case here.

Firstly calls at reception are never answered (after 6 tries at different times).

Secondly, after changing my class time as there was availability for an earlier class, I’ve been blocked in booking future classes!

I sent my concern via the app but they said everything looks okay but I still can’t book classes! Since no one is answering calls I don’t know where else to get help!

Considering I pay over £400 a month between my membership and PT, I’d expect top and quality service, which I’m not getting!

This place has the best staff they are very friendly, polite and helpful.
Special mention to Brad James on the membership team who has been brilliant in helping me and my family with all queries absolutely brilliant guy. Anyone trying to join the nearly refurbished gym ask for Brad James

1. They did a stealth price increase in-line with inflation. They said emails were sent, but everyone I've spoken to have said they didn't receive the email. Will they promise to reduce the price when inflation goes back down (which it will)? I doubt it.
2. The new spa is good, but we're now over subscribed. I still see members of staff trying to recruit new members whilst the place has run out of towels and there is barely a table free in the dining/lounge area. Or you have to wait for ages for a piece of equipment to become available.
3. I pay for a membership where one of the benefits to this is complimentary towels, but the staff give them out to EVERYONE and on a number of occasions I've turned up and there are no towels left and have had to turn back. They don't order more towels for next time, or stop giving them out to everyone.
4. The lounge area is often a mess, sometimes it's clean. It's not unusual to see crisps all over the floor, or empty glasses and plates on tables.
5. Mold in the showers.

A small capture due to busy hours, but the New Spa at Lloyd's is something that you don't want to miss out! Sauna , jacuzzy ,relaxing room, food spa! I'm really impressed with the new development!