Snap Fitness Blackbird Hill - Neasden

As a local I have to say that this was a very good gym. But has since gone slightly down hill. The lockers are not locker properly and the toilets sometimes can be messy. I notice the quality of the staff has also declined. I still use this gym as it my closest one, but I feel that improvements can be made.

This is the first gym I join, handy and hitting the sweet spot. Never been sporty, or fat, it's just about the little baby fat on the belly and the flat bum.
PT Carlos is of great help, he loves focusing on the dynamic of body movements, and values stretches for training recovery. I have no bad muscle pains after training with him. I hope his career gets more prosperous, because he has made a big difference to my health.
Learning from him, training right I get more progress for the time spent at the gym.
I am scared of leaving a body that I have never worked hard on, or never taken enough care of. I am in the hope of enjoying the life more with better health and stronger gut.

Good luck with the fitness journey!

The best thing about this gym was the sense of community I felt, especially in the classes but sadly classes have been cancelled and I don't think the out of date equipment and broken lockers is enough to keep me here much longer.

Very terrible gym , so disappointed, I won’t recommend this gym to anyone , just wasting your money everything is zero ,

In the year that I've been using this gym, it's gone from a five star overall experience to a three star one at best.

The actual equipment is just as good it always was, but the overall cleanliness of the gym/toilet/general areas and the friendliness of the staff has gone downhill dramatically. The previous staff (one East Asian guy, one Black guy) used to say 'hello' to everyone and make people feel super welcome. Now, the two on the desk barely raise an eyebrow when someone is coming or going (but if your subscription payment is late though, they'll quickly start a conversation 🙂). Between that, the intense Drill/Trap music they often play back to back and the televisions that are never on anymore, it's a making a five star experience into a three.

It might sound like I'm nitpicking, but it all adds to the overall experience and is ultimately what people are paying for in their subscriptions.

The gym is fine, no problem, but please stop leaving horrendous drill music playing on the stereo! The music is depressing beyond belief and full of appalling language. Very unprofessional to leave this music on all the time.

Rude customer service from a man with beard probably Asian 30-35 years old. He told me you can’t pickup the winning just at the same location where I made the bet. After I asked him for managers number , he told me to comback for the winning after 9am. After I asked him again the managers number he told me to comback to collect the winnings after 9:30. He’s nothing to do with customer service and should not work In betting stores ! He lied 🤥 . Any other Ladbrokes branches don’t have such a rude employee!!! Never comback again at this Shop

My first experience with Snap fitness and have not been disappointed! I train here about 4-5 times a week, friendly staff, good atmosphere and a good variety of machines which can be improved in the future hopefully.
Small and private gym that feels more personal.
Highly recommended 👌🏼