The Venue Leisure Centre
The Venue, Leisure Centre, 1 Elstree Way, Borehamwood WD6 1JY, United Kingdom
3.9
521 reviews
8 comments
MP6M+2V Borehamwood, United Kingdom
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Monday: 6–22
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 8–18
Sunday: 8–20
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 8–18
Sunday: 8–20
I have attached images of the area where you can sit and watch your children play whilst eating. It was difficult to capture the glass as my phone created a glare but it is greasy from top to bottom clear signs of never being cleaned with food splattered all over it. You can just about make out a small motion of a cloth wiping across the glass where the tables are placed.
The floor is black with food spillages rotted in, a mop has never been wiped over the floor. I'm surprised this part of the centre is still open given this is where children play and food is consumed.
Overall the centre has great potential, the struggle of finding staff that actually care and take pride in their jobs is real and across all industries but this really comes down to the operations manager not doing regular checks. (In another note maybe a little customer service training for the reception desk wouldn't go a miss)
I would have given this feedback direct to the manager but the staff working didn’t seem to know who the manager was.
Fingers crossed the establishment improves before someone catches something from the filth.
The pool could do with a spruce up and the showers in said pool area are sometimes very cold, but it's still a great facility to use.
Any issues can be reported to reception and the lovely staff sort things out very quickly and efficiently.
The pool is closed on Saturday afternoons from 3pm onwards, either for parties or for swimming clubs.
Sundays is another day when the leisure centre rents out the bulk of the pool to swimming clubs and restricts the public use to a few lanes causing a crowded swimming experience.
During the gala season, the pool is also usually closed for an entire weekend day.
In summary the “community” pool is mostly used for profit and my suggestion would be to drive to Bushey or Potters Bar leisure centre pools, they appear to be more community focused or their councils are a little more switched on and don’t get walked over by the management of the centre.