Better Gym

Lovely and friendly staff, however the parking enforcement company they have decided to use has deterred me from going back to the centre. They keep issuing me with fines when using a blue badge to drop/collect a disabled family member, I am using the disabled bay. It is border line harassment and they are clearly chancers trying to scare anyone with a fine. The amount of wasted time and stress caused by constantly appealing and explaining why I should not be fined is ridiculous, especially when it happens every time you go. The government doesn’t even harass me the way they do.

They haven't changed the water filters in over a week, they don't care about the health of their customers at all, it's horrible!

The place needs a good makeover. Here are some of the problems as per the photos...
Litter
Broken machines that are not fixed
Benches stuffed with toilet paper
Barcode scanner at the entry gates don't work.
The Better app is anything but.
Vending machines are usually out of order and about half the lockers work.

Dirty place , unhygienic, unmaintained, so sad state of arrangements... They don't clean the floors as well I guess so.

Today was my first day and I am joining after completing my 5,6 months at Gold's Gym Hounslow (West London), so I know the gym has to be maintained everyday, and swimming/sauna/jacuzzi areas HAD TO BE MAINTAINED EVERY HOUR AND every 30 minutes of possible !!

Bad things or Cons:
They, at Better health,
do not have clothes dryers,
they don't clean showers ( you can find hair sticking around, eeww!! ) ,
Most equipments are old,
Lockers are paid for no reason,
The price is not right, not good, it is so expensive at 53 pounds per month !!!
And the reception will either not know things or not willing to tell you details about subscription and the gym !

Good things or Pros : the staff who are working (except reception) seem to be helpful and try talking well,
The instructors at aerobics class and hopefully other classes, are well and good,
Beginners court looked fine,

Well, I will add more , it was just my first day :) 😊

This Gym has the potential to be 4 stars if they had some form of management.

Out of all the gyms I have been to over the past 15yrs this one is in a league of it's own due to the lack of management! Shocking how they are charging full membership for such a neglected gym! Whoever is in charge of this place should be embarrassed!

Such a shame as the gym is actually quite decent if the equipment and overall hygiene of the gym was maintained!

Multiple machines "out of order" for weeks running into months! Some of the equipment is borderline dangerous due to being worn out or not maintained.

I read a review where someone wrote "finding weights are like going on a treasure hunt" hahahahaha very accurate statement!

If there is a management and they do this review, come on guys, pull it together, you can't charge full membership and delivery half the service! Not at this day an age and for location!

The Mile End gym is by far the worst gym I’ve ever used. For the following reasons:
1. Many people seem to have very little respect for the gym rules, be prepared for weights left all over the floor, dirty gym equipment and sweaty benches.
2. The staff do not enforce any kind of gym rules, adding to the mess.
3. Broken/unsafe equipment is common, generally fees like an unsafe environment.
4. The free-weights area is tiny.

The good: membership fee is fairly affordable, good variety of facilities

The bad:
1. Rude staff on more than one occasion. This is the first time at any gym I've had a staff member interrupt my question within 3 seconds and literally say "what do you want?", or be argumentative when asked why my tag has stopped working all of a sudden.
2. Kids and young teenagers playing around in the weights area. Really?
3. Not necessarily a fault of the gym itself, but people here have bad gym etiquette. You will often see more dumbbells scattered over the floor than actually racked. Most of the locker keys are also permanently gone because people keep it for themselves.

Management is understaffed, and some of the local regulars undermine the law around social media in the wet areas, including the communal changing room, showers, pool, and health suit.

Some individuals ruin the experience for most of the normal clientle and management need to step up and encourage a community atmosphere where customers and children are safe from online exploitation.