MAUREENA SPA & AESTHETIC CLINIC

Initially found on a Groupon deal but I will absolutely be back. Had a superb back, neck and shoulder massage which left me feeling like a puddle of jelly. But the facial? Oh the facial. It was absolutely magnificent. I’ve come away feeling relaxed, rejuvenated and pampered. I can’t wait to go back!!

Hi.

I got this as a gift for Christmas I tried to book the massage and the lady did not call me back. I I called her twice she was rude in the phone and told me to text her which I did. She did not reply to that so messaged her again. She came back with date and time. Rude again. I turned up today and she said you dont t have a booking and she has someone else coming in so I can come back later. I said I can’t she said you don’t have a booking look at my appt diary. There was nothing in at 1 my appt time but I a booking at 330. She again said you don’t have a booking so I showed her her text she said well I can’t do it. I said the next one is at 330 so you have time she said no she had just called him and told him to come from one. I asked for a refund she said speak to groupon.

I would not let her provide any treatment to me as she was so rude. My daughter has a similar experience Which I was not aware of It gives groupon a really bad reputation in keeping you will have to refund to the person who bought the gift which is fine I just don’t want her having the money.

I have honestly not experienced anything like it. If you can please raise my complaint with her and let me know the outcome. Thanks.

I has taken annual leave today and was really looking b forward to a treat. Ruined my day.

Looks like there is a bit of a groupon scam going on reading other reviews. I have also written complaint to groupon.

Worst customer service ever

Got a Groupon deal for 30 mins back massage and 30 min facial.i arrived early as assumed there would be a consultant but no one there so I rang, said I had an app at 10am it was now 5 to 10 and she said well it's not 10 yet. My massage started at 10.05 and finished at 10.25 so not even 30 mins. All she did was rub my back with tonnes of oil .. the facial was ok. When it finished I looked around and the room was filthy and messy even out the front was cluttered. It's a shame as my massage lady has retired after 14 years and was looking forward to this. She was pleasant enough but didn't ask if I was warm enough or is the pressure ok. Not a great experience.

Absolutely ridiculous. Purchased through Groupon, had to cancel due to Covid, went to rebook and all friday and saturday right up until my voucher expires were blocked out. No explanations. Tried to email on several occasions, no reply. Tried to call no reply. Approached Groupon in the end. The voucher was then changed as used. Groupon had to step in. So unprofessional, uncommunicative and unhelpful. Steer clear! We actually called at 5.13pm the night before, I have screenshot call logs plus text sent, delivered and read and left a messages. So may wish to review your reply.

Very lovely experience with massage and facial! Fell asleep. Very lovely lady, thank you very much

Purchased a Groupon voucher for a 30 mins massage & 30 mins facial. The lady was lovely, the place smelled really good and was relaxing.

Communicated with me by email when a booking wasn’t available and was quick with re-scheduling. Will be back :)

Quiet, relaxing very polite staff and lovely massage and facial. Am going again.

It was lovely, I had a facial and an Indian head massage. I feel really de-stressed now.
I have made another appointment for next week, I can't wait.