The Spa at Pennyhill Park
Pennyhill Park, London Rd, Bagshot GU19 5EU, United Kingdom
4.7
91 reviews
8 comments
974R+G3 Bagshot, United Kingdom
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Monday: 6–21
Tuesday: 6–21
Wedneasday: 6–21
Thursday: 6–21
Friday: 6–21
Saturday: 7–21
Sunday: 7–21
Tuesday: 6–21
Wedneasday: 6–21
Thursday: 6–21
Friday: 6–21
Saturday: 7–21
Sunday: 7–21
Disappointed at how fine establishment are using saving the planet to be stingy with the "complimentary" extras. They dont pass the savings on to the patrons.
Also disappointed the staff dont take care to show new guests around the facilities so they can enjoy them ti the best.
Finally, a disgusting bloke went and had a wee in one of the experience showers, so glad i always wear slippers!
First of all, overall we have loved our stay and it’s the most beautiful spa we’ve visited in terms of aesthetics and amenities. My husband treated me for my 30th birthday and spa wise it’s really lived up to our expectations.
However unfortunately the restaurant really lets it down. We dined at the Hillfield both evenings (unfortunately I have allergies so was advised that the other restaurant would not be suitable but we were very happy with the menu of the Hillfield). The first evening, I would describe our meal as “fine”, nice enough but nothing you’d find outside of a local pub - however for £230 (I’m pregnant so that was a few glasses of wine for my husband, and no desserts) it was disappointing. The second evening, we both would say our meal was under average. I ordered plaice which was £50 so expected something special and sadly I could have cooked better at home, as with the steak my husband ordered. It was such a shame as we were so looking forward to a special treat and when we mentioned how bland it was to the waiter said it had to be made with no sauce due to my intolerances with no apology (for lack of the right word) or a way offering to make it better. I do understand that adaptations would have had to be made however we eat out a lot and the food was of a much lower standard than somewhere we’d pay 50% of the price for.
It seems a shame complaining as overall the stay was so beautiful but having spent nearly £500 on food over the past two days and feeling we could have made better at home is disappointing. The restaurant seems to have a few reviews like this so we so hope this feedback can be taken on board as if the food improves we would be RUNNING back.
Also just to mention, minus the dismissal of the feedback from tonight’s meal, the service has been fantastic. Also a great alcohol free mojito at the bar tonight, thank you!