Riverside Financial Consultancy Ltd

The rip-off Accountants.

I have been totally ripped off by these guys. Long wait times and response times, even to answer really simple questions. They have been adding extra charges to my account even for the time I was waiting on the phone line to talk to them! I could listen to the guy whistling his favourite tunes whilst I've been waiting to speak to them. Poor attention to detail, I had to explain what I wanted twice or three times, and then repeat the whole story a couple of days later. Their fees are extortionate as they only charge director's fees for tasks that could be done by an assistant accountant. Employees - most probably there are only two people working for the company, S.D. and E.H. with lack of experience and knowledge. The rest of the employees listed on their website are totally fictitious people. Unprofessional and impersonal interactions, particularly when discussing extortionate fees and unreasonable charges. To be avoided at any cost.

I have filed in a complaint with the Institute of Chartered Accountants.

Totally taken advantage of as a 1st time business owner. Extortionate fee's. Charges for communicating between staff. No customer service whatsoever. Belittled by the owner and complaints not addressed or even acknowledged as they were deemed to have "no merit" Fees have ended up being 3 x what other accountants have quoted. Complaint now being made to the governing body.

Totally disappointed with their service. To be avoided at all costs.

Avoid, avoid, avoid.