Norwegian

Appallingly bad and unscrupulous.
They charged me £70 at boarding to check my carry-on bag because they said it was over the weight limit. But there was never any weight limit communicated. My bag was not excessively overweight. I bought food and water to eat on the plane because I have severe food allergies and cannot eat their food. This is what put me over the weight limit. It’s an 11 hour flight!
Don’t fly Norwegian!!

Holy cow!! NEVER again. Flying from JFK to Gatwick was the worst flying experience I’ve ever had. I am 5’2” and my knees were practically touching the seat in front of me. You are given an option to put in a bid 36 hours before flying to upgrade to a premium seat which I have opted to do on my return flight today. I was given access to a nice lounge but my boarding pass reads we’ll be boarding at 3:45pm but the flight doesn’t depart until 5:05pm and the gate, which is a ten minute walk from the lounge, isn’t announced until 3:35, at which time the board reads you should report immediate to the gate. Once there, there’s no staff to start the boarding process. I would have liked to stay at the lounge I paid $400 to upgrade to! Can’t wait to see what a premium seat is, couple more inches of room? The picture they send via email shows someone in a seat akin to business class on a normal airline but I’m not holding much hope

Embarrassing. Airplanes are tiny, flight attendants are loud and rude, and they don’t let you rest in the plane since they are selling stuff through speakers quite often.
Plus, when we booked online as two adults with toddler they place you in separate seats ALWAYS. So you have to pray for the person seating with your family to be nice and switch seats (because sometimes they don’t want to) or to pay extra. Just tacky and shameful.

Flew once from Gatwick to Seattle, Tacoma.
I had a pleasant experience with all of their services.
Not sure though why before boarding, the security team felt like they had to check my hand luggage once again. They made me feel wierd as I was the only one re-checked. This might be anyway the airport, but it was however uncomfortable.

Shittest airline probably, I missed one flight, one bus and one hotel reservation because of their mistake that they did not wait for customers whom are delayed by an airport security strike. And they are not going to refund us anything.

The worst airline when it comes to customer service. The lady (red hair) she seems the be the person in charge of the Luggage. Extremely rude, condescending and not a team player at all. She threatened us multiple times to be removed us from the flight for asking questions. After we were told we need to pay £80 they don’t take Amex which is lead to calling. Never ever flying Norwegian air, shame on you and the way you have been treating people, your service has been degrading.

Another perfect example of another horrible money making corporation with no value to customers.
I had a bag which didnt fit under my seat but could have easily fit in the cabin and they charged me a fortune putting it unnecessarily as hold luggage. They were so rude and snappy with me(a couple of the women working there at Gatwick)

Do not recommended. Overpriced and really poor customer service. A really sad way to start my norwegian trip.

Norwegian Air, how disappointing. The quality of a budget airline without the budget prices. Comparable with the likes of EasyJet or Ryan Air, but far more expensive.

Narrow uncomfortable seats crammed in like sardines. Rude cabin and gate staff. No inflight meal or drinks included. Very limited choice of meals available to purchase, half of which they didnt available. Only one veggie option which is dehydrated pasta. The meal deals are either coffee or alcohol with no softdrink options.

Will probably avoid in the future.