RSPCA Charity Shop

Rude lady makes the rules as she sees fit, regardless of RSPCA guidelines.

I took my 4 dogs (All adopted) to the vet on the Sunday clinic.

It is clearly advertised on the shop window as well as online, the cost for vaccinations and the fact there are no special conditions, if you wish to vaccinate, take the pet queue and pay the established price , then you are met with this disgusting attitude.

The lady took a dislike to me as soon as she saw me on the queue, asking why I had 4 dogs and telling me I could not have them vaccinated there because they do not do puppy litters (which I know they do not vaccinate litters), I explained the dogs are small breed (Maltese) and are all 4 years up to 6 years old (Paperwork shown), however she was not done with the attitude.

Once inside the waiting area, she went for round 2 and started quizzing me again that the dogs were all related (In breeding), again I explained they were adopted, so no they could not be, she then turns round and says "so they are all related", this lady was on a frenzy against me and only hearing what she wanted, again I explained, no they are not related, different ages, different parents, even different countries, I have adopted as far a field as Ireland.

I adopted one from a lady in Ireland who could not keep the boy because he was very small (3KG) and her bulldog kept hurting the Maltese boy.

I adopted a Maltese/bichon because her owner was going back to US and did not wish to take her.

I adopted a Maltese girl in very poor health, malnourished and bad oral hygiene with tooth loss from a family who had bought her for their mother who had Alzheimer and she kept forgetting to feed her.

We are asthmatic and allergic to most cats and some dogs, thus we can only have Maltese, I have travelled the country adopting these dogs who are now members of our family.

None of my dogs have been neutered as they were all adopted, we are well aware of the problem of over breeding and have always tried to do the right thing and adopt.
Was asked if I intended in breeding my dogs, I explained at present no, but I had not ruled that out just yet as we would like to have our own puppy some day and have my Nina's (KC registered) blood line continue (we have been told she is a true compliment to the breed), seen as we have been adopting adult dogs for the past 22 years, that was enough for this lady to ask me to leave telling me there is no service for people like you here, she done this in a loud voice right in front of all the other people waiting to be seen, I was absolutely mortified, I mean what sort of RSPCA is this? certainly not one I use to support.

I took the dogs to this clinic because I am on low income (NOW) and could not afford the high charges from vets, so that I could save 60 pounds.
But to have my dogs vaccinated at the RSPCA, the lady demanded I would have to sign up for neutering for all 4 which would be £400.
Now where is the sense on that, if I could afford the £400 for neutering I would have taken the dogs to a regular vet to begin with.

Realistically what this lady done was punish me for having adopted the dogs in the first place.
Absolutely disgusting.

Only after agreeing to sign up to neutering (which I can not afford) then I was allowed to see the vet and get the dogs vaccinated, The vet herself was fantastic and very polite, I doubt the vet actually knows what is taking place outside her office.

The RSPCA really needs to look at this surgery as it is clear individuals are pushing their own agendas and have little regard for the RSPCA mission to prevent unnecessary animal suffering/ disease and treat people with contempt.

I have been a strong advocate for the RSPCA in the past and have donated when I could, but this just shows what happens when volunteers are allowed to do as they please.

The are no short supply of complaints regarding this lady and her attitude from all the other people who I spoke to in the queue.

I am now considering what action I should take in terms of filing a complaint through to the RSPCA head office.

Great place to go into time to time and have a nosey on what they have to buy. A lot of people donate so many unwanted items, which I think is great. Especially due to the fact that not all items have already been used or worn. You would be surprised at the amount of brand new, unworn and unused items you can get at times. Sooooo cheap.👍🏾

Took in a bird that was injured and the guy who came quickly told us the truth that nothing could be done which was sad however at least we knew, I'm giving a low review based on the service that was provided on the phone they quickly dismissed it as a urgent case because it wasn't a domestic pet and "just a bird" it didn't need to be that long and no way should that animal have to suffer a whole day just for it to be put down my bad review is based solely on the people working on the phones (yes I did speak to someone at this branch as I called the number stated on top and no I won't remove my review it's about time people see what rspca is really like!)

Awful woman on Vet Sundays with a serious case of bad attitude, demanding my little boy have his parts cut. eh NO thanks, my dog does not need to have his privates mutilated so he can get a vaccine.
You come in to vaccinate your dog for £15 and must agree to spend £99 on having his privates cut.
LOL

Unfortunately this vet service in West Norwood is no more! They were all volunteers! I took my dogs there every year for their yearly jabs and buy worming pills and advocate pipettes from them which were sold at a reduced rate. It was all about the welfare of the animal rather than profit. A great place and was very helpful

It is inhumane the conditions these helpless friends who just need love and feeding and no cruelty to their tiny bodies for just loving you unconditionally. People that treat their loyal pets like this are very evil messed up people.

They very high prices the management talk down to you if you try to do a del .some prices are over the top . In a pound shop you get goods a pound. The same goods here you pay much more .all the s/h shops in west norwood are fair prices and do dels most time this rspsa s/h shop way over on there price .if you don't like there prices the management loses it and you can get kick out of shop very dangerous some times

Not this place. Rspca it's self. Do they think animals don't get injured over the week ends.. rang three time no answer. Not even voice mail.. got told they don't open over the weekend. How out dated is that.. its not the 1830s.. so left animal with water food.locked in . cant get it out.. had to go home.. must say thank you.... not