The Phoenix Emporium
115 Tollgate Rd, Salisbury SP1 2JG, United Kingdom
4.4
132 reviews
8 comments
3687+CW Salisbury, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 9–17
Sunday: 10–16
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 9–17
Sunday: 10–16
However, after my last visit I had left a couple of larger items (paid for) stored for a bit longer than they were happy with as I discovered today. I went in to collect today…… The reaction I got when I asked to collect almost made me cry! I felt like I had committed a crime, the venomous comments about how they had put my items (paid for) back on the shop floor for sale as they could not reach me ( I haven’t received any emails and had one voice mail message last week)
Glared at, made to feel so guilty - the place is half empty, so they certainly weren’t tight for space. I’m mortified and will never go back again.
I just couldn’t believe how I was treated today. Am still in complete shock.
How is this helping salisbury? A good, paying customer left feeling extremely upset. I have a child with a disability, live alone so have been waiting for someone to give me a hand with a van, and have been fairly unwell. With no opportunity to try and explain, I took my things and left. Never to return :( awful experience all round.