Drulight Ltd

I was contacted by Drulight Ltd to arrange inspection of faulty Montpellier appliance. The visit was arranged for Friday afternoon, after 1pm with half an hour phone call notice (I have call recording proof). However, the engineer arrived at my property on Friday at 10.30, despite the appointment to be arranged for the afternoon and the fact the he was not able to reach me on the phone 15min beforehand.

I have contacted the local engineers company to explain it was their mistake and they denied (spoke to Matthew) this could have even been possible that an appointment had been arranged for the afternoon due to the engineer only working mornings. They offered no remedy action, even though I stated I had a recording of the phone call in which an appointment was set for the afternoon.

If the Drulight Ltd cannot even get their appointments right, and are so arrogant and unhelpful when they make a mistake, do you really want them to repair anything in your home?

I was sent to this company by Beko for a repair when my new washer stopped draining. After speaking to Matthew he advised me of many ways to check the issue wasn't minor, most of which Beko themselves had neglected to mention. After following his advice I discovered and fixed the problem myself. Matthew could of easily sent an engineer out and charged me for a very simple fix, and as Beko advised me several times, no fault with the machine itself leads to a charge for warranty repairs. Could not praise this company enough!😀

What a great company. Thanks you so much for all your help in recent weeks. I have been amazed at the personal touch your company have offered us and I would have absolutely no problem recommending you. Excellent service throughout. Thankyou.

I've used these guys a number of times for different appliances, they have always been completely fair. Definitely a company that provides customer service over profiteering (hence I go back to them every time so please keep doing it!).

Spoke to them again this morning over a faulty oven, provided advice over the phone that resolved the fault rather than turn out and charge for a visit. I feel that this is yet another demonstration of customer service over profiteering.

Have used this company twice,on both occasions the service I experienced was excellent. Drulight were; polite, efficient and good value for money .I would have no problem using Drulight again.
P. Lewis

Horrendous service. Waited in all day for a no show. Would recommend to avoid if it weren’t for Beko instructing.

Called and explained problem, prompt service. Date and time arranged, turned up on time, polite. Brought part after a telephone diagnosis, so did not have to wait to get part etc. Job done. Diagnosed another problem with cooker, so this part had to be ordered, give me prices for Smeg part and alternative as cost was high for Smeg. Rang me as soon as it arrived, again appointment made. Full PPE. Friendly and professional, cant fault them. I work for an estate agency and will be using these guys again. Thank your Drulight. :-)

Fridge freezer packed in and 1st engineer reckoned the compressor had gone. Ordered compressor (10 days) and then another engineer turned up and said it wasn't compressor it was a gas leakage. Charged me for two call outs (£66) just to be told you're better off buying a new one.
I appreciate the advice but why couldn't the first engineer tell me that and save me £33 and 14 days without a Fridge freezer 😢