Southernwood House (Wellbeing Residential Ltd)

EXCELLENT!

We arrived with my father in law last Tuesday 20th , met by a lovely lady and another, the room was basic and they were helpful, but the light switch in the toilet did not work and we were going to move him, but to an upstairs room and we all decided to leave him in the down stairs room and the lady said that they would sort it out, but the maintenance people wouldn't come out till the next day as they got annoyed.
Thursday 22nd our father was transferred to another care home due to his dementia and we have had more problems with communications and loss of items. We are not happy and very annoyed with the conduct of some of the staff during phone calls at the weekend.

Basic but presentable not much parking, staff leave a bit to be desired in humor and manners which I feel let's them down. Likes of myself when you walk into such an establishment you can get a feeling saying yes I like this place or oh dear I'm not to impressed with this place....but unfortunately I'm with oh dear.... It's a care home I would not put my mother in if she was still alive... 4/10