Home Media

Home Media have been my "Go To' shop for HIFI for the past 15 years. Simon and his team always take the time to ensure the product is right for you.

I have been on the hi-fi upgrade path for over 35 years, and have bought equipment from very many dealers. But none have been so purchaser-friendly as Home Media Maidstone. Their manager, Simon Burton, recently made a 60 mile round trip for me to undertake a home audition of Magneplanar .7 speakers. The sound quality of these speaker is quite remarkable but, for practical reasons, they were not for me. Accordingly, Simon was very prompt in collecting them, and he made many valuable suggestions for an alternative upgrade path. Home Media is therefore very highly recommended.

First visit to this excellent hi-fi shop today. Dealing with Simon was an absolute pleasure, and he managed to get me out of a somewhat tricky situation with regard to a new streamer required TODAY. Extremely highly recommended.

Ordered some speaker stands today thinking they were in stock. They informed me they were awaiting delivery and I'd already had the run around from another company who gave me one delivery date after another. I decided to get my money back and buy another product elsewhere and when I informed Home Media they refunded me straight away and sent me an email to confirm, even though it was the end of the working day. Any company is good when they're taking your money, you only find the ones with good customer service when there's a problem. I'm sure I'll deal with them again soon.

Good hi fi products on sale. Simon and his team are very helpful. Home demo is always recommended here.

I am a long-standing customer with HomeMedia and Simon and John knowledge and customer service is the highest I have experienced in a company. Simon leant me an amp when my previous amp was damaged during an electrical storm and also had a home demo on some speakers and a streamer and nothing was too much trouble for them with John doing the install on it all. I bought my original set up and install back in 2012 from Simon and I have just had my original system all sorted with new equipment and further installation from the electrical storm damage and I would highly recommend HomeMedia to anybody looking for a new set up or upgrading their equipment. A very happy customer and everything is perfect with the new set up. Thanks you both for the advice, selling me what is a great system and the installation of it all. Dave

Exceptional customer service and hifi expertise from Chris. I booked a home demo of the REL T9x subwoofer to go with my Marantz NR1200 receiver and BW 684 speakers streaming Tidal.

Chris arrived on time and studied my system and suggested I move the speakers closer together to make more of an equilateral triangle with my listening position. He only toed them in slightly too, less so than I had before. I was unsure at first, but having had a few weeks to listen, together with the REL, it sounds more engaging and a better left-right and backwards image.

The sub is impressive to look at and my whole system sounds incredible and I now have the bottom-end that's been lacking. It's not only the lower frequencies that sound better now, it seems to be much more than that. Well-recorded tracks like Come Together from The Beatles' album Abbey Road sound balanced, smooth in the bass and really musical. The sub even adds a new dimension to tracks with less bass. Deep strings and other low frequency elements sound full and powerful, yet not bloated or overpowering, always in control, as on Thomas Newman film scores, e.g. Rock Island, 1931 from Road to Perdition, Dead Already from American Beauty. Welcome to My World by Depeche Mode sounds fantastic as does Circle by Miles Davis.

My room isn't ideal as there is a lot of glass and not really an option for room treatment, I need to persuade head of interiors {my wife) first! Every track I have listened to sounds immeasurably better than before and I am so grateful for the help that Chris and Home Media have given me.

When I had finished the home demo, the process was that the demo unit was taken back, although I was given the option to try for a week, although I'd already made up my mind to go for it after listening. Chris sent out the new sub a few days later once I had said 'yes' and then we arranged a video call to help me wire it up and set the settings noted during the demo, as I live quite far from their hifi shop in Maidstone.

Communication via email and phone was superb and all my questions and concerns were addressed promptly and with knowledge.

You can probably tell I am a new fan of Home Media and thrilled with my new subwoofer! I wholeheartedly recommend Home Media in Maidstone and I will definitely come back to you when I am ready to upgrade speakers and amp.

Thank you Chris!

My experience with Home Media was an extremely positive one. Simon runs a fantastic business and it was a pleasure to be on the receiving end of world class service. Simon and his team in Maidstone offer outstanding advice and always put the customers needs first, which is rare in this business. I would award 6* if possible :-)