Solus Accident Repair Centres – Epsom

I don’t know about value for money as this was an insurance claim for hit and run damage to bodywork of car caused by vermin. However the repair work was exceptional. The parts of the car that were damaged are literally now like new. On top of that, the whole car was cleaned and polished. Communications were excellent - I got text messages advising me when the car would be picked up and when it would be ready. The work was completed quicker than expected. All in all, highly recommended

Used Epsom garage for Aviva claim, I had to do some bodywork on my Audi's rear wheel arch as well as rear bumper. Works have been carried out to the highest standard, the car looks like new and was returned within one week. Recovery was also hassle-free, with car collected and dropped off without any issues. The car was returned clean in perfect condition. The only thing I would have appreciated is a more timely breakdown of works carried out. I was promised to receive the breakdown by e-mail several times while the car was in the garage but only got it after the car was returned.

I was directed to Solus Epsom by my insurer following a car accident. A fairly big job with 2 door replacements are more.
I uploaded pictures of the damage and they got back to me within 30-minutes. They kept me updated on when the parts came in and what the estimated repair time would be.
The results were amazing. Couldn't tell the replacement and original parts apart (paint work was great).

A special thank you to George! Great customer service and quality work.

Thanks!!

Directed to Solus by my insurance company for repairing some body and paintwork (two simultaneous claims) on my car. Went through the registration of the claims easy online and was then contacted by the very friendly booking team who helped me along the way because I had to reschedule the appointment a couple times. No problem at all and always with a smile. Very polite and friendly man came to pic up the car at home and leave a courtesy car. An engineer called as soon as the car entered the garage to go through the work and he also gave some advice about a previously poor paint job done (not by Solus) which they were trying to fix at the same time. Car delivered back at the promised time and it looks brand new and was also washed and polished. I also noticed that they had taken care of and redone the previously poor done job as well which now looks great. The car was away for a while but seeing the result it was worth the wait. A really good experience thanks to all the friendly people at Solus that I was in contact with. You were all really good ambassadors for your company.

If zero stars was available I would

Avoid this place take your car else wear pay the extra excess and go to a reputable repair shop a more in dept review is coming.

Katie especially is the rudest "customer care manager" I've ever come across she needs training asap.

Very helpful friendly and professional reception staff, car looked fantastic when I picked it up, very pleased!

Insurance repair, good communications throughout and pretty quick turnaround. The only issue was that they gave us a manual courtesy car citing no auto available but no heads up beforehand, and ended up having to get Enterprise to provide an auto a few days later.

I cannot fault the guys at Solus Epsom on anything, they were so helpful, so prompt and the service was amazing, they even did correctional work that turns out was actually not their fault as a goodwill gesture, i was provided with a lovely courtesy car and my car was ready in a day :O also when i received my car it was spanking clean, fresher than the day i bought it. Thank you everyone for making my car stresses not so stressful :)