Keith Michaels PLC

I've tried to obtain quotes from Keith Michaels for four years in a row with no joy.

They have one person dealing with modified car insurance and each time I've called I've been promised a call back which never came.

Serious poor service and they clearly aren't interested in the business.

Was looking to enquire into a modified Car Insurance Policy, left 2 messages, never got a call back across a period of 4 days. When I did get through and asked for a quote, they asked how much I've got a quote for and by only asking me for my postcode and what car, not even registration, nor age or any further details, said Yes that's cheap, you should ring them back and take it. Customer service non existent. Total disappointment.

Waste of time ringing for a quotation if the openly admit Brentacre are cheaper than them. So ring Brentacre guys, definitely cheaper than Keith Michaels as said by their own employee.

A really honest and customer-focussed insurance broker. They tell you exactly why your premium is what it is and give you a fair price respective to other quotations I've received.

Easy to speak to an actual human at the end of the phone and they work with you to get a decent quote. Why other insurers can't be the same I don't know!

Like other reviewers , tried to obtain a quote but still no luck after 5 days of ringing and leaving messages and saying I would get a call back. Shocking service in my opinion.

Very competitive car insurance prices, and especially good for nissan Skyline's & modified cars insurance would recommend Great service

Salesman was rude - no customer service at all complete waste of time - more interested in what other companies were quoting rather than giving us a quote

The worst customer experience I have ever received. Never been so rudely spoken to and treated when the fault was at their end. I will never be using again nor recommending to anyone. Avoid.

I've had a mixed experience with Keith Michaels insurance. It started with what I thought was a great quote for the insurance on my modified BMW, so I went with it and all seemed well, and I was delighted to be using the car I'd spent ages working on.
Sadly a few weeks ago the worst happened and my car was in an accident. That's when the experience took a bit of a turn. Firstly I was just passed the number of the actual insurance company, so I ended up dealing directly with them, but lacking any clout behind me. The car was deemed written off, but as it turned out the value I'd insured for wasn't an Agreed Value, and therefore market value would be applied to my car. Lots of digging and two and fro and I finally got a settlement figure that was reasonable, though not what I'd put on my policy.
Now, set with having to have a normal car for a while to get me to work, I can't get a response from my broker agent at Keith Michaels to change it on my policy. Several calls, always with the response 'I'll call you back in 10 minutes' mean I'm no closer to being able to use the remaining 5 months on my policy, and looking for alternatives for insurance.
I guess the moral is that a cheap price doesn't mean you're necessarily getting the best cover, and if you've spent months or years building your pride and joy, make sure you get an agreed value policy so that your hard work isn't lost.