Halfords Romford
Unit 2, Gallows Corner, Gallows Corner Retail Park, Colchester Rd, Romford RM3 0AD, United Kingdom
4.3
939 reviews
8 comments
H6V8+24 Romford, United Kingdom
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Monday: 8–20
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–18
Sunday: 10–17
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–18
Sunday: 10–17
I was greeted by Gavin as soon as I walked in. Explained the matter and Gavin straight away told me that they used to do this kit and as the bit was used on a sliding tool it didn’t have the engraving probably because the tool had a hole across it for the sliding tool and went onto request a replacement via their portal. I said I don’t really need the one with hole so he replaced it with a standard one.
Knowledgeable person, No fuss and the matter was resolved instantly. That is excellent customer service.
Halfords needs more people like Gavin who had the product knowledge and was polite and engaging all the way.
Have been back to the store three times since and more promises to call me to find a fix solution never came as of today.
So need the device removed, severely disappointed with really rubbish service.
Staff on parts desk very helpful, staff on regular checkout friendly, floor staff always asking if they can help, fixing staff are problem solvers.
Bit irregular as some standard parts (fixtures & fittings) need to be ordered in ahead of time.
Avoid avoid avoid!!!