Halfords

Lovely and friendly staff - very welcoming! Noticed straight away that I was trying to find something specific so asked what it was I was looking for. I told them I was looking for wheel trims, the staff member took me to the aisle easily and asked if I knew what size I had to get to double check. Showed me what was available in that size. Staff Member at checkout was lovely too - served me quickly and was very nice! All in all great customer service 👍

Great price and selection of bike inner tubes. However, only grumble is you had click and collect downstairs, but for bike parts I had to go upstairs and wait in a queue and we all know how long it takes when you get someone checking in a bike repair, hanging around unnecessarily. Please can you give small parts to the click and collect counter downstairs, it will improve customer satisfaction.

That would have given an extra star!

Went to ask about bleeding a brake on my bike, not only were they overly expensive @£35. They also wanted to assess the bike (told them exactly what the issue was). Plus there was at least a 10 day wait because their only bike mechanic was on annual leave. Needless to say - I won't be trusting them to have my bike for that length of time.

I visited Halfords Cwmbran on my lunch hour to buy new headlights for my car. Carl, who served me was excellent and explained about the Halfords club and the money I could save if I joined. He also took the time to explain all the other benefits , Halfords could help me with. Headlights were then fitted and I was on my way all within 20 minutes. Fantastic customer Service!

I came into your store to buy a bulb for my car and was offered by the man who served me to fit it which I thought was very helpful!! He then found I needed another bulb and fitted that as well. The bulbs came to around £7 and when I arrived home and checked my receipt I was charged £8 per bulb for fitting but was not told at the time that there would be a charge and wasn’t told either how much it would cost….. I would never have agreed to this!!!!!!

Picked my online order up at the till, the young lady was helpful and friendly, no dramas 🙃

Excellent. I was seen very promptly on arrival. The sales assistant took me to the relevant area of the store, and when the search there did not give the answer he required we retried at a till athr rear of the store. A fitter arrived as the search result came up. He doubted what the computer suggested, and suggested he remove the old bulb before charging me. He went ahead of me to put on hi - vi's and we went to my car. He took out he old bulb and said it was as he thought. He produced the correct bulb from his pocket and fitted it with minimal fuss. We then returned to the store and he processed payment as efficiently. His name was Tom and I hope someone can pass on my thanks to him and commend him for the service he delivered.

Fantastic help from Kayleigh yesterday. Replacing headlamps in one of the most awkward cars to do was a breeze for her. Chatty, friendly, fantastic customer service skills and an asset to the business. Thank you.