Euro Car Parts, Newport

Worst click and collect ever. Waited for nearly an hr to be told no more time and they were closing. Got there at 5.10pm and they close at 6pm. If they no they should close the que at 5 and serve who ever is in the que instead of allowing people to carry on joining the que.

Turned up twice to collect items, but after waiting ages, left empty handed. Euro Car Parts need to do something about this branch as it is clearly understaffed or not managed properly. Will be arranging collection at another branch in the future.

The prices are ok, purchased online with promo code, cick and collect. But every time I come here the queue is very long and I get to wait 30mins+, only one person at the desk/same person picking orders.

Friendly and quick service. Pity they don't do a small job fitting service for all thumbs guys like me

I had some issues trying to get the bulb out of my head lamp. The boys here were extremely helpful. Within 5 minutes of turning up, I had the bulb out and replaced. Prices were very reasonable and I felt I received a really good friendly service. Cheers boys!!!

Staff helpful (5 stars for that). But why the 3 stars? Every time I've visited, there is a queue & 9 times out of 10 only one person serving (despite staff in the background, popping in & out of the front serving area) - the person serving often looks stressed. Due to just one serving, there's often a long wait most of the time. So, why do I return? Like I said, the staff are helpful and friendly. Tip: if you go on their website you can very often get the parts cheaper and collect in store. Suggestion to management: Maybe there could be one queue for click & collect & another for 'off the shelf' collections with 2 serving at busier periods.

Great service and very competent, cheerful girl with the Blue hair.

None here in customer service when 7 customers are waiting. Always 1 person here which really annoying. Better to leave this branch. EVIDENCE PICTURES WITH DATE AND TIME