Herts & Essex Garage Services

Terrible company and extremely arrogant. They failed to correctly diagnose my fault, carried out unnecessary work at twice the price I was quoted and the car came back exactly as it went in. They didn't even test drive it or they would have known they had failed to repair it. The case went to ADR and was found in my favour. Herts and Essex were asked to give me a refund by the ADR and they point blank refuse. Trading Standards are aware of this company and I implore anybody thinking of using this company to go elsewhere.

I placed my car in for a diagnostic for their quoted price but on pickup they decided to charge me basically double without warning or asking me prior. I found them extremely unprofessional and rude and will never use them again.

Terrible service, mistakes on the MOT and when put in for repair did things that were not required and didn't bother to do ring to confirm that doing the work was ok.. Quoted one price and charged double, and to top it all the work carried out was not done properly... Will definitely not use again!

This is my local garage and in my opinion the best. Nothing is too much of a problem. Very friendly and accommodating. Pricing is very reasonable and you never feel ripped off.

Terrible company and awful to deal with.

Have put my lorry in for plating twice with them and it has failed on both occasions after they failed to carry out the initial work sufficiently. Their work is far from thorough and their customer service is appalling. I was accused of being 'aggressive' down the phone when I claimed I wasn't happy with the work carried out, and was constantly shouted over. Rubbish communication throughout which they try and justify by saying they've tried to call you - although this is never the case. Rude, arrogant and defensive individuals - which is all evident from their replies on here.

Terrible company to deal with. Very rude over the phone. Customer service skills are awful.
AVOID.

I have used this garage for the past 5 years now for MOT'S and the usual running car repairs. Each time it has been a 'First Class' experience. On Monday I needed a repair on the car exhaust, Jackie on Reception with excellent Customer Service Skills booked my car in and I collected the car the next afternoon. This is a brilliant family run business that listens and puts the customer FIRST. Thank you. Tim in Puckeridge.

I personally wouldn't ever use again shame as there local