Monaco V W

Been with them a while, because they are within easy walking distance. Have had the odd uncertainty, so not previously reviewed. Bit pricey, of course, but to be expected as costs are high round here.
This is the first time I've had them collect; however, the car has been standing and the battery is flat. Apparently they do not provide offsite starting so I have to use the AA, which seems like the customer service equivalent of sending your apprentice to stores to fetch a "long weight".

Good communication and always send me a reminder for the MOT. Prices are on the high side but work is done well and very quickly. Always wrap up the work inside a day whenever I have needed it.
I always keep a £1 coin in the ashtray for the supermarket trolley and this was taken... so points off for that... It's not about the coin of course it's about the trust !

Had a recall on our Golf so chose Monaco, simply on location. Most impressed with the level of service: helpful office staff and a car spotlessly cleaned inside and out which I thought was way above and beyond for what must have been a tiny job. Thank you Monaco.

If only I had read these reviews before taking my VW Passat to VW Monaco in Kensington, West London. Sadly I have left feeling ripped off and rather stupid for my own lack of an investigation into alternative VW repair garages and their costs for the same work. After negotiating a reduction on my bill from £4,200 + to £3,600 I turned up to collect my car and had, had an additional £300 + added to the agreed figure for additional works that they say had not been discounted, despite our verbal agreement. If only I had, had this in writing so there was no question of ambiguity. When I initially discussed the costs of repairing the car I was told that all VW garages charge the same costs so i'm annoyed to read in another review that Alan Day charge considerably less. Interesting to note too that those additional costs were also for things that i was told need to be repaired to get through any forthcoming MOT, again after reading these reviews I am forced to question this too.

I would impress on any one reading this that these guys are scamming you!

Ive had to give one star to post this review, they don't deserve it.

USE VW MONACO IN KENSINGTON AT GREAT COST, BOTH TO YOUR BANK BALANCE AND YOUR FAITH IN THE HONESTY OF OTHERS.

Avoid. They are either trying to get as much money as possible from the local resident or completely incompetent. They tried to get £270 just for simple diagnostic because it will take them 1.5hrs!

Took my car to another VW authorised repairer - £75 for diagnostic (flat rate), they identified the problem straight away and got it fixed.

Very efficient and cost effective repair carried out on our VW Golf Dsg An excellent garage to deal with great staff highly recommend

I have been to Monaco VW a few times as I live very close by. They consistently recommend unnecessary work and so services are always extremely expensive. Their service is also consistently poor, with the car being ready later than promised on the last two occasions that I have visited. Also,on one occasion, the car was returned with a fault that it do not have when I dropped it have. I then had to pay to have it fixed.

Even though I live close by, I will in future travel further for MOTs and services. I recommend Smith & Hunter on Edge Street, off Kensington Church Street. In fact, Monaco VW do not do MOTs themselves, but send the car to Smith & Hunter for MOTs. This may be why they recommend unnecessary investigations and work, as they do not make money from the MOT.

Underwhelming experience. Called in for an MOT, they recommended doing various additional jobs (as per VW's standard recommendations) and identified 2 critical (high ticket) issues to be solved before passing the MOT which I accepted, but they actually did no carry out the MOT. I only realised afterwards and had to call back and leave the car again. Not particularly quick, not particularly caring or client friendly: for that type of customer care, I'd rather go to cheaper options. I wouldn't recommend it.