M & S Accident Repairs Ltd
The Barn, Groveley Rd, Feltham TW13 4PJ, United Kingdom
4.3
40 reviews
8 comments
CHJJ+RQ Feltham, United Kingdom
Location reporting
Claim this location
Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–12
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–12
Sunday: Close
The only downside is that the after care customer service is bad, as they will not call you back a few days after the works have been done, which would have been handy, because one of the mirror covers they painted was't done properly!
But I needn't have had any doubts about M&S Accident Repairs. The insurer promised me they'd call me within two hours of me registering the claim, and even though it was the end of the day, I got a call almost straight away.
The car was booked in - with a courtesy car - within a week, and the work completed to an exceptionally high standard using genuine OEM parts.
At every stage David Donnelly, Estimator, kept me updated on progress. When there was a delay (due to a certain Land Rover part being on back order), he notified me immediately.
The loan car they delivered was almost brand new, and spotlessly clean. The driver who dropped it off and collected it was utterly charming.
And my car was delivered back to me looking pristine and fully valeted externally.
Genuinely, I don't write 5-star Google reviews unless they are fully deserved. And this 100% is. Thank you David and the team.