Lavender Motors

Took the car in with a headlight malfunction warning light. I informed them it was believed to be a faulty headlight height sensor and this was confirmed during diagnostics which cost around £100 not sure of the exact price but certainly wasn’t free like I’ve seen in other reviews.

I booked the car in to have the work completed but was quickly told that the part was special order and that I would have to pay approximately £270 upfront which I did.

The car was taken to the garage and I was told around three hours later that not all the parts had been delivered by Ford (and this was Fords mistake) but that the rivets were missing and they would require the car to now stay in over night but I was assured the part was being delivered early the next morning and the car would have the rivets fitted and a test drive completed and be completed for collection early the next morning as the work would not take long.

At 13.00 the following day I contacted the garage and was told that the parts ‘had only just arrived’ (which seemed convenient) and the work had not been done. I did not receive a phone call to inform me of the delays and have still not received my car back as of approaching 15.00pm the following day.

The communication and timescale for the work has been poor in my opinion and far below the standard I would expect at any garage. Being a local resident I thought I would prefer to go to my closest garage given the work local businesses had lost during the pandemic. Perhaps this was my mistake and a mainstream garage could have completed the work more efficiently.

Given the work is still not complete I am hoping the work has At least been completed to a good standard and will edit the review upon finding out.

Edit - Upon collecting the car the girl working on reception was extremely apologetic and maintained that Ford have been sporadic with their delivery times. The garage have offered to waive the remaining money owed which was approximately £100 which is appreciated due to the inconvenience experienced and therefore the garage has to receive some credit for their approach at resolving the issue.

Another fantastic experience. Dropped my car off at approximately 1100hrs to investigate some knocking coming from the near side front. Investigated, repaired, Road tested and collected by 1430hrs. No charge either.

Girls on the desk are friendly and helpful, mechanics are upfront and honest. Just a decent honest garage.

Thank you again. Enjoy the chocolates!

I've used Lavender's many times for new tyres and on the last occasion a puncture repair. Helpful friendly service with good prices.

Booked my grandma in for this service and firstly they left her without any instruction or what was going to happen in a hot stuffy room in these temperatures for an hour and a half. They then just hit her with a bill for oil and water even though she never asked them too and how does that take an hour and a half? Rung them and probably some of the worst service I’ve ever seen. Will NEVER use this garage again

3 years have been sending my car to these people and they just keep getting better and better service is second to none drivers are superb can not find fault with them they must be good for me to stay with them 3 years so courteous aswell prices more than fair superb company

Booked my car in for a puncture repair. Turned out to be a leaking valve which was replaced at zero cost. Really helpful staff. Lavender Motors certainly get my 100% recommendation.

These guys are the best!! Had to have a tyre repaired today and they have been quick and efficient with great service and very reasonable prices
Highly recommend

Great company. recently had my car in for repair as they are a RAC approved repairer for my warranty. even though my warranty covered the majority of the works, the price was very reasonable for the works completed. The reception staff deserve a mention, Both lady's are friendly, helpful and polite. i was given a curtesy car as the work took place on mine. If i was to be picky, not the best car. but its a car that worked and was clean.

I would have given 5* without doubt but for one thing that had annoyed me. i keep a towel on the drivers side floor mat to keep the carpets clean in the winter. this had been picked off the floor and put on the passenger seat without shaking off the dry mud first. leaving a trail of dry mud and dust over the seats and centre console. Yes i know not the end of the world. but annoying to collect the car and have to clean it.

but without hesitation i would recommend this garage and happily return to use again in the future.