Nottingham Road Garage
210 Nottingham Rd, Ilkeston DE7 5AJ, United Kingdom
4.7
38 reviews
8 comments
XP72+4C Ilkeston, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Hard to find a genuine mechanic these days, look no further!!!
He told me they didn't have a courtesy car because of reasons, and that he tried to call me last night but the number didn't work, on checking the booking the lovely lady had missed a digit out of my mobile number.
This was inconvenient, it is too far to walk home and I can't wait there all day for them to do the MOT. I just left and told them I would find somewhere else. I am sure this is a minor thing but it was really inconvenient. I found somewhere closer but I can't get the car done until next week which means it is now off the road, fortunately I have another to use.
Copying the number down is a simple mistake, but you either have a courtesy car or you don't, you don't say you have one when you don't. I am not interested in excuses as to why it's not available, that does not keep my car on the road. I would suggest they use a login system to take personal details, rather than a pen and notebook, this would have flagged up that the number was missing a digit, and I would also suggest they sort out their courtesy cars so that there is always one available when they say it will be.
I won't be using them again.
Very clear and understanding. Good customer service. And saved me money, by listening and understanding my problem. And would recommend 100% to anyone.