Little Love Baby

Absolutely great shop!! Such fantastic staff, quality of clothes & ranges. Literally love everything in there. Highly recommend ❤️☺️, love my trips to this place. You won't be disappointed.

Had to chase for delivery, no way to contact company, only automated replies, phone number never answered. Items made of polyester. Webpage for returns only ever returned error message, still not way of contacting company. Extremely poor service and bad quality, therefore expensive, though pretty, items.

If I could I woudn't give any start. I have more than a month waiting for my purchase and I haven't receivered yet and I haven't been able to get a response from the company to get my money back.

AVOID! If I could give zero stars I would. After no response from the company for 6 weeks after purchase, I finally had to go through my bank with a claim to get a refund. Hopefully with more claims, this company will be shut down for good.

It's a shame I have to post a public negative review, but it seems to be the only way to get a response from customer service.

Ordered online a Babyzen Yoyo 6+ Raincover several weeks ago, which was showing as in stock on their website. Was called to say it was not in actually in stock but they were expecting some in soon.

In the meantime, I managed to purchase the raincover from elsewhere. So I emailed Little Love Baby to cancel the order and request a refund. No reply. Emailed again a few days later. No reply. Called the store and was assured they would pass it on to the "online team" to process the refund. No follow up. Called again, same assurance. No follow up. Called again yesterday, same assurance, no follow up.

I can see others have had similar experiences with online shopping here, so I would urge people to not use the online store for this company.

DO NOT BUY FROM THIS COMPANY! I ordered a Bayzen YOYO umbrella fro them 2 weeks, paid next day delivery and it's hasn't arrived! I've emailed them 3 times and had no response. I haven't got my money back and had to submit a paypal request for refund! I can only assume they're going out of business and not refunding customers money. Be warned, you won't get your money back!

I asked to exchange an item for a bigger size, granted I’d had this from the end of 2020 but the shop had been closed for many months due to lockdown and this was my earliest opportunity to pop in store. I absolutely loved the outfit which was a gift (I had the receipt, original packaging, all labels in tact, the item was even still on the hanger!) and I wanted to change to the a bigger size which they had in stock. Unfortunately this wasn’t possible, I was told that it had been too long and they had been open for click & collect service during lockdown, how was I to know this?! Especially as this wasn’t a click & collect scenario / order. It seems such a shame to waste such a beautiful outfit when they had the bigger size sat on the shelf. I was so excited to finally be able visit the store again as I usually love shopping there. I wanted to purchase a few new outfits for my daughter and some baby gifts for friends, but I was so disappointed with the lack of understanding on this occasion that I left empty handed and took my custom elsewhere. Sadly this experience has put me off shopping there in the future.

Avoid this company. I’ve purchased a babyzen footmuff in October 2021 and I’m still waiting for my order. Customer service is terrible, they just don’t reply to your email.