Terrible service. I’ve been a few times now and each time I think “why do I come back!?” One member of staff loudly shouted “the cafe is closed” (despite their hours indicating otherwise) while I had a sleeping baby and just wanted a cake and a relax!
Joe Fairwell303 days ago
I had the turkey carvery bap-delicious! It was Thanksgiving in August!Then a fruit danish for dessert- it was Christmas in August!
Stacie E333 days ago
Lovely buttys from there. Nice staff. Hot an cold food to choose from very clean. Sit in or take away.. has decent coffee here too. Wheelchair access. Next to othe shops.. free parking is limited . Altho a pay car park is just through the alley way.
John Gass364 days ago
Lovely location and premises. The food is way above the quality you'd usually get in similar places. And the staff are lovely - welcoming and friendly whilst also being very professional. Highly recommended.
Craig Cowper364 days ago
Good, but expensive for what it was.
V Lily1 year ago
Some of the ladies who work here are so passive aggressive! It’s like they’re annoyed they’re having to serve you at all. There’s one that storms around and huffs and puffs and when I came in a Christmas she threw food at the wall “aiming for the bin”. She was also exceptionally rude to a very elderly lady a few days ago which prompted this review. The lady walked to the front and asked if she could sit down and order, the poor woman was barked at to get in the queue and another customer even offered to order something for her to help. I don’t really know what to say, normally it’s customers who are the rude ones. 3 stars because the turkey sandwiches and steak pies are always on point. It’s the manners that are missing.
Mike austin1 year ago
You are just not allowed to relax here. I bought my stuff, then sat down. Staff member comes up to me to say it costs extra to sit down. I wasn't told this at the counter and basically got told to leave. I wasn't even offered if I wanted to pay the extra which is what really did it for me. As Chatwins is in Hoole, or 'Notting-Hoole' as it is locally known as, people do expect more when it comes to customer service. This is why I contacted their Head Office with my concerns about customer service in here and I simply just don't go in anymore.
Lucy Desmond2 years ago
Great mince pies and pork and apple slices, however on several occasions the apple has been missing. Pre-covid the staff were helpful and would resolve it, but staff are certainly not as friendly and they now have limited opening hours. Feel a bit jibbed when paying for a pork and apple slice to essentially receive a sausage roll...
