Greggs
324 Norwood Rd, Norwood, London SE27 9AF, United Kingdom
3.9
111 reviews
8 comments
CVPW+48 London, United Kingdom
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Monday: 6–18
Tuesday: 6–18
Wedneasday: 6–18
Thursday: 6–18
Friday: 6–18
Saturday: 6–17
Sunday: 8–16
Tuesday: 6–18
Wedneasday: 6–18
Thursday: 6–18
Friday: 6–18
Saturday: 6–17
Sunday: 8–16
Staff are friendly
The next morning I popped into the store and explained the situation. The two ladies at the counter explained the store closed early and that I wasn't charged. The thing is I was charged, I produced the evidence on my banking app. They then started to shout at me together in a condenscending manner saying I wasn't. I showed the proof that I was.What more could I do.
They were under the impression if you shout at the customer the issue will go away. Very poor customer service here. Zero options were explored after I showed my statement. I Will not use Greggs again.
Purchased a magic bag through to good to go. First time they were closed when collection time came. The second time collection time was 2 hours earlier and rgis time i caught them tiding up. The staff tried to ignore me, i tapped to window, they just guesture to go away and continued to clean once again ignoring me and now the other customers who had come to pick up their magic bags. Eventually with enough banging on the windows a stroppy woman opened the open and said in an irritated manner, we had no food left look, we cant serve you, i wish they wouldn't use the app. I do look inside and although the disnt have much they did have some stock in the cabinets. Then she went to close the door, the other people said what about a refund. She said dont swipe and they wont charge you, that how it works. Which is untrue, because you have to request a refund, or they do charge you. This branch should be closed until the staff have some customer service training.