Cumberland House Bakery

The bakery has amazing cakes, amazing bread, highly recommend. BUT....There’s one staff member, a woman, she’s THE MOST miserable woman I’ve ever met working in any shop. Customer service is very poor, and her attitude puts us off going in if we see her working there. When we’ve gone in, she’s dismissive, rude, sarcastic, and just not nice to deal with. And that’s the feeling many have within the community. It’s a huge shame, cos the other lady that’s there sometimes is so kind. And the baked goods are so so nice and fresh!!

If you want a microwaved delight and some attitude from the member of staff then this is the place to go- otherwise avoid like the plague. The miserable, old woman who was serving was extremely unpleasant and impolite. Don't waste your money, go somewhere else.

Would definitely NOT recommend going here. I’ve never experienced customer service like it. Rude, dismissive and snappy to the only paying customers in the shop😂
Good luck to the future of your business with an attitude like that.

If I could give 0 stars I would. Horrible customer service and miserable lady behind the counter who was extremely rude and dismissive as soon as we walked through the door. Would not recommend at all. We were intending on buying a few items but after experiencing the disgusting attitude of the lady there we decided to leave. Certainly not how I would talk to paying customers.

The only thing in this bakery that was warm was the products .The shop assistant was the rudest worker u could ever come across she was so rude that my party of 6 who were starving walked out due her nasty attitude

I went for the fist time and brought some bread baps and the young girl was very nice and could not do enough for you. They also got a good selection of cakes . I definitely recommend. I think some of the bad reports is a family of friends trying to give this bakery a bad name . But don’t just take my word, go yourself and you will see .

I Know times are tight but I have never had such a mean ham salad sandwich, 90% iceberg lettuce, 5% tomato and 3% what looked like edible paper with a photo of ham printed on it, I glad I did not chat to the miserable lady serving after seeing all the previous reviews.
Let's have some competition.

Used this bakery regularly when it was an independent (staying locally in inlaws caravan) passing through the ares on 22nd Oct and thought we'd stop for a cake, sadly they weren't particularly good the egg custard was very poor, so wished we hadn't.