Lloyds Bank

Asked the same question at Lloyds, Santander and Nationwide on same day.

Got spoken to abruptly by Lloyds and Santander, whilst Nationwide explained it to me nice and clear.

Lloyds and Santander staff need to be taught how to speak to people they will get less confrontation if they are less abrupt.

Friendly staff and environment.
But would like to say about the coin’s service that need to pay for service fee every time and its not good for business in need.

I m Lloyds bank client for about 7 years. I had lot of problems with them . My most recent one is regarding a payment in a shop located about 2 hrs away my home . Weird enough that day I was at home all day because I was getting ready for my next day travel and my card was with me . This is the 4 th transaction when simply money disappeared from my bank statements….
. I went to the branch and the lady who attended me simply was not interested on solving my problem sending me home . She said that if they will call for me I will wait a long while and is better to try myself even I have to wait long…
I explained that already I tried to get in touch by phone several time and online but no one attended me
I never seen so much lack of interess…. really disappointed with Lloyds BANK branch At bitterne….
other day same lady instead of serving me as it should had same lack of interess in Help me as their client …
Some of their staff members should stay better home if They are not interested in doing their job as it should….

Really disapointed….

Witnessed a cashier today being outright mean and rude to a young foreign student trying to make a simple change of address. She talked as loudly as possible so the whole (huge) queue could hear every word if her ridiculing him at every stage whilst also being the most unhelpful and obnoxious possible. Perhaps she needs a job away from people.

I have been with Lloyds Bank for 64 years so annoyed when Woolston Branch closed at 88 I do not get to Bitterne often but have found most of the staff friendly and helpful. My only problem is that the phone number I was given does not work so I cannot speak to anyone in person.

Such ridiculous opening hours (if you can call them open )how on earth a full time working person is supposed to get to them il never know!

I love Lloyds bank iv been with them for 13 years , I moved to Southampton 2 years ago from Bournemouth and this is the worst Lloyds branch by far to be fair it must be really really really badly managed because iv had nothing but attitude and problems from the staff only at this branch, iv had attitude just asking to give my cash to a person instead of a machine ,they just don’t want to do any work at this branch Lloyds need to send some undercover customers because iv been spoken to shocking here and I love Lloyds it’s just the staff at this branch would make anyone want to move banks .

I have always found the staff in this branch to be happy and helpful. They know my requirements before I ask