NatWest

This is the worst branch, I went in with a large sum of money , they said you can do it yourself and sent me to the cash machine to put money in , when i went to the machine no body came and helped me and it was taking one note at a time , i went back to be assisted to someone as i was in a hurry , went to the staff member even she was so rude , what if someone can not understand english and they force them
to use the stupid machines ! what do they get paid for ? nothing

This is the best customer service i have ever been to a bank. Not only once but multiple times.

I don’t understand why people use negative comments for the staff working there , all of them amazing doing always a fantastic job.

the rudest and most horrible staff you could ever meet non helpful always hoping to argue and upset pple been coming in since febuary for help every time they turn me away even doe i got invisible disabilities , walked out in tears of anger because they enjoy hurting pple here and judge and talk very basd of u outside finanlly u ask why and they refuse to talk will be changing banks because of the nottingham branch are abusive and horrible to disabled pple because they judge ansd attack br help

Most the banks are understaffed nowadays, What I liked about this bank /branch (Compared to Santander who were just like, Long wait, we cannot tell you how long, sit with the throngs of other people who are waiting and wait your turn) Natwest took my mobile phone number so I could go back out into town do my jobs, they text me when my time was coming up, I went back and got my issues sorted, staff were friendly and helpful.

I stayed on phone line for 20mins, someone picked up, asked me if I had any questions. I was telling them my questions and they hung up on me after 10 secs. Rude.

Horrible bank. Went in to open a bank to honour my father who died to Christmas day. I wasn't offered any condolences when I told them this. I opened an account online and was offered an overdraft of £500. The account was rejected after based on my ID not being accepted online. But there was still an hard search on my name. No account and no facility but a hard search was run on my name that I was eligible for. Stay away from this bank and staff. They are liars.

Been told i have to use the machine to put cash into a/c once, i tried to enter. 6 attempts & still failed. Had to wait another 10mins to use counter service. A simple service took over 35mins when there are 4 staffs standing there doing nothing becos of Covid excuse..lol. Been with this bank since 1985, guess is about time to leave, Right??!!! Shocking service..

Why is this branch so awful? I went there to draw out some cash and was stopped at the door by someone with an iPad who wanted me to give them my name and how much I wanted to withdraw. Not really the best thing to be doing in a bank doorway. If the aim is to stop people from visiting branches then they are doing an awesome job.