NatWest

Went to natwest this morning,putt cash in and they haven't putt it through tidy,not in my account,all weekend now with no access to no money,charming.

Since the redundancy, cutting down staff; service has been reduced.

What to expect from banks run and backed by the Public Sector these days?
You can't fire them and they can't go bankrupt if they perform poorly.

Staff have improved. Their customer service has gone better. Despite the dangers and the perils of Pontypridd, they're still working hard.
They will help clear overdraft charges once you explained your circumstances to them.
Very helpful to stop you going into debt.
Despite all banks being owned by the public sector, this is a decent bank.

Disgusted the Treforest branch is being closed. It’s a godsend that I use on a regular basis. Might have to think of switching banks.

I have never been to a more useless branch in my entire life!

Had cause to use this bank repeatedly over the last three years as I was handling a number of difficult probate issues and needed specialist advice.
I have always found them courteous and professional throughout . The difficulties at the main desk are surely consequence of branch closures and I think they maintain s very positive spirit despite the heavy workload.

Not enough space for any privacy when talking to assistance from the counters to the queue. Microphone was high so other customers could hear what the assistance was saying and how much money the assistant had counted when u were puting money in your account. Had coins to go in to my account already bagged up with the correct amounts and was told to use the machine for it to be counted then return back to the counter with the receipt.

Absolutely horrendous bank. Miserable staff, they move slower than my metabolism, don't seem to care how long the queue is, unless they can push you to a machine instead of actually dealing with you face to face. Then, to top it all off, I go in today, to pay money in and I'm told they don't take coins?! It's a freaking bank!! I was told I'd have to go to the machine first and then take my slip over to the counter... Because heaven forbid, someone might have to actually do some work and count some money, in the bank! If you're here for a review, take it from me and the other negative reviews and use another bank is my advice.

Unhelpful staff, no familiarity with their own processes and policies. Use the cardiff branch for anything other than simple tasks. Also building smells like it needs a good clean.