Lloyds Bank

A dreadful experience

Lloyds bank is the worst bank I have encountered so far.
I've had accounts both in Europe and the US and was amazed to receive such service from a bank, situated in a first world country.
Had to book an appointment to open up an account. Fine. 6 days later I show up with the documents I was asked to provide to be turned down. Apparently, the person that booked the appointment forgot to mention important details around the documents.
The interviewer (Adele Price) wasted another 20 minutes of my time going back and forth with my documents claiming she was doing a check. She obviously had no clue about a lot of things and that was evident from her constant use of the bank's search engine. Therefore, I would not be surprised if she was, in fact, seeking assistance from someone more competent while 'checking'.
I have also visited Lloyds in Cardiff. Should have concluded the bank is rubbish back then as one of the employees refused to give a customer a piece of paper when he requested it.
Very cheap

Okay bank.

Never had any problems but sometimes the queues are long.

Friendly staff but there's never enough of them

Friendly and helpful.

I recently visited Lloyd’s Bank Blackwood branch on behalf of my mother who’s almost 97 years of age
I had with me her bank card and a signed note from her however the staff claimed they couldn’t verify her signature although she’s been writing cheques for over 50 years. In addition the signature was on the reverse of her card and all I wanted was to stop a direct debit not take money from her account. I tried to explain that I had repeatedly tried the telephone including the number reserved for aged people without any success despite holding on for very long periods. They were completely unhelpful with no manager or any person available to take responsibility, shrugged their shoulders in a completely couldn’t care less attitude claiming the manager wouldn’t be there for a week or more.The listening bank - what a bl***dy joke. I give them one star as there’s nothing available for nought.

Friendy staff.. I had a problem with my savings account not showing up when i used my card in the machine.
They were as baffled as i was but didnt give up and sorted my problem out for me.
It would be nice if they had a machine outside that i could deposit money.
Well done Blackwood lloyds Bank