The Albion Bath Company

Jacqui is spot on. These people are useless. Once they have your money the service starts to deteriorate. They failed to deliver a plug and waste on a 3k bath - I was in Sydney when it was delivered. When I got home and discovered that the delivery pallet had literally been dropped at the steps to my home by courier and these pieces (which were paid for) had not been left, I phoned. In fact I’ve phoned and written several times, without success or callback. One bloke I did have the misfortune to speak with sat somewhere between obtuse and ‘couldn’t give a damn’ on the customer service scale. Take it from me - if you’ve had a great experience you’re lucky but if you are crazy enough to order from these cowboys and it goes wrong, you’re on your own. Pathetic organisation

Appalling customer service, the worst I have seen. Having spent £17k on bathroom fittings from Albion, there were several missing parts and like other posts they have refused to deliver the more expensive item - a missing hand shower - without being paid again. I would not recommend anyone spending (wasting) any money here.

Albion bath have wide choices of the size and model of bathtubs, Fast delivery. Superb pre-sales advice. 1500 Etruscan bath is perfect for me to soak in.Very comfortable and relex.Taps and ceramics go very well with the bath. Love my bathroom. Thanks for ALBION providing such nice products and services.

I purchased a Victorian-style bath, shower, sink & toilet from this company 13 years ago. I have always loved it. I noticed that the bath water was running away tho'. So I contacted Albion to see if they could advise me what the problem could be. I was sent a new plug seal, free, by the owner, Phil. Problem fixed. Superb service..

I wanted to share about a recent experience with Albion that confirms our opinion of the company.

4 years ago we ordered a full bathroom suite and to this day it’s been perfect. No issues and great quality. It was expensive but the quality matches. At the time we were very happy with the service we received.

However, three months ago we noticed the bath mixer would only run warm water, whereas other taps in the bathroom and house ran hot as normal. I emailed Albion to ask if they had a new mixer in stock, stating I’d pop down to collect it. I was fully prepared to purchase a new one and made that clear in the email. I was very surprised to get a call from lee who clearly remembered us and had our details to hand. He spent the best part of 30 minutes convincing me not to buy a new mixer from them as he felt this wasn’t the issue. Instead he made numerous other suggestions and things to test. I resolved the issue and it indeed wasn’t the tap. He called back a week later to check how I got on.

We received exceptional and caring customer service and would not only use Albion again but have also recommended them to our friends.

Moving home very soon and will definitely be heading back to Albion bath Co.
We bought two bathroom suites from Albion a couple of years ago when renovating our current house, and the bathrooms are going to be one of the things we will miss the most.
Quality is second to none, and they still look like new.
Spoken with Lee recently about visiting the showroom again and as ever he has been extremely helpful.
The whole team have been a pleasure to deal with and we wouldnt hesitate to recommend if you're looking for that special bathroom.

rather embarrassing customer service. spent thousands on bath and vanity which obviously took months to be available then had to be delivered immediately it was ready. delivered boxed and then when finally unwrapped fitted was scratched on the front. my wife called to ask about how best to repair and was offered a touch up kit for £20 and basically accused of lying- it can’t be moved in the box 🤔. obviously like all products there is a disclaimer about unboxing but we really didn’t want a vanity kicking about unwrapped in a spare bedroom so had no expectations of anything other than some simple customer service such as an apology and perhaps some help regarding how to repair. ho hum. be warned much like albion as a whole at present not very impressive.

Excellent service from ordering to delivery. Quality is excellent, made in the UK. Would highly recommend and would use again