Floors To Walls Ltd

Positives first.. easy ordering online and helpful customer service when phoning to ask for help with order.
Negatives…not told when ordering that it’s a door step delivery only. One of the panels looks like it’s scratched, but won’t be able to properly check it till my builder comes in a couple of days. Dreadful delivery service. Was phoned by them and asked “ have you got a forklift”? I mean, don’t they have an idea that’s it’s a residential house they are delivering to?
Delivery man uninterested that I was unable to lift them on my own and after I got a neighbour to help me, he refused to take back the empty pallets and because of this, I will not be ordering from this company again.
Maybe you should take a look at the company deliveries reviews and think about changing to a more professional company otherwise it’s going to lose you custom in the future.

I have had a very bad experience with this company. DO NOT USE. I ordered panels and first of all the delivery company said they attempted to deliver each time but did not attempt to come to the door. 3rd time my neighbour brought them up. When my tradesmen opened the boxes they were shocked, every panel had been damaged and was not usable without a significant number of joins, which would make the panels look really bad. I had to still pay some money to the trades as they had slotted me in for 3 days therefore I was already out of pocket. I was also on a tight timeline as I had to go abroad for work. I contacted Floors to Walls and had repeatedly told them that i was not in the country but they ignored what I said and decided to send a courier company to collect the panels. Needless to say no one was home. I asked them to send replacements to my parents. This has not happened nor a refund even though the pictures clearly show the damage that has happened to the panels. I now will need to go through my credit card company to get a refund as I have said to Walls to panels they can collect once I am back in the country. Please do not use, I saved for a long time to get my bathroom done and now I am at the start but out of pocket. There are wall panel companies that are much better and have a better level of customer care. I also need to note that i am not one to leave bad reviews but this situation has left me upset and Walls to Floors do not listen to what you are telling them nor do they care.

Utter shambles. My delivery was scheduled for yesterday and did not arrive. I cal, floors to wall this morning and the helpful customer service girl was very helpful and confirmed all my order would be delivered today between 2 - 4:30pm. As promised the van came however only 1 item was there. The rest of the delivery was missing. The driver was friendly and helpful. He stated the remaining items will be at his depot but wont be delivered till next week. I refused the partial delivery. I called floors to walls back and got a very rude guy who appeared not to care about my experience. He did say he would refund me. However I have wasted nearly 2 days waiting on my order to complete a job. This company cost me around £150 in down time waiting on items that were not even coming. If you want a good reliable company that uses well organised delivery companies then do not use this one.
Update. After my original post. I had another chat with the Guy from floor to walls. I have accepted his apology and he accepted that improvements to delivers maybe required to meet the expectations of the customers. I wish them the very best for the future. I may use them if they can sort the delivery side of the business out.

Initial batch of wall panels arrived and all 5 were damaged beyond use.
Replacements came VERY quickly and were double packaged this time and product in good condition.
I would suggest they package all wall panels as they did the second time like that in future to avoid bad reviews and costing themselves a lot of money.

I wish I read the reviews!

Do not use. They sent the smallest sample which didn't reflect the panel. I asked for photos and was told to come in store even though I am not local.
We ordered anyway, and not happy with the quality. There is also a hole in the back of one of the panels.
I've been told I need to arrange a courier myself to get a refund.
Absolutely shocking service.

And will now no longer respond to emails!

I found their pvc shower panels to be very competitively priced. Ordering was easy, and everything arrived when they should. I will definitely use them again for my next project

VERY POOR QUALITY WALL PANELS. IMPOSSIBLE TO INSTALL

Wall panels were very bent and impossible to install.

Floors to walls arranged replacement, however, new panels came also very bent and again impossible to install.

Floors to walls supposed to collect the faulty panels but they never did.

Although our number of efforts of contacting them they never replied to us, never collected nor refunded us for this making the overall experience as very dissatisfying.

We ended up buying wall tiles and install these instead.

I do not recommend this company.
We ordered our wall panels from the website, which were quite expensive. I had previously called the company to make sure they were what we were looking for, considering the price. They told me they were exactly what we needed. However, they use a delivery company that does not care at all. We received the products damaged and the wall panels were cheap plastic material. They are not worth the amount of money you pay for them. My joiner was shocked when they opened it. These panels are made of plastic, cheap and very fragile. They are not multilayers. We asked for a refund and for them to come and collect the items since damaged and useless. They rescheduled a collection with the same delivery company, we were asked to book a date for collection, asking for us to be home the whole day. There were not a lot of slots available, so we picked Friday and moved around all our work appointments. The delivery company never came, nor contacted us. We had to wait the whole weekend with the very large items indoors. They were able to come and collect the items on the following Monday, but never replied to my emails. We are now waiting for a full refund, which Adam told me he will issue once the items are back to him. I hope this is true and I do not have to leave an update or another review about it. Horrible experience, I will never again buy from them. I would also suggest the company changing their delivery company.