The Greenwich Spa

No great sense of cleanliness, service not worth over £50, no great passion in the work, not putting a great effort. Doesn’t feel like you are being taken care of on the basis of how much you pay and the type of service being offered. Service included a massage, which was so short so no point going. I think if you go here just quickly paint your nails and go, then again you might aswell go to a Chinese nail salon who will put in more effort and detail in to the work and respect how much you pay for a cheaper price.

Melody is absolutely amazing! I've spoken to many skincare therapists but her advice was spot on and answered the question that was bothering me for a very long time (dry feeling after salicylic wash). Highly recommend the Greenwich Spa and Melody as a great professional!

Booked an appointment day before my wedding, took annual leave as my partner had bought me a voucher. They called a week before to cancel as 'rota changes'. Wouldn't give me a refund on the voucher so I am now having to book somewhere else last minute and going to have to pay extra. I appreciate schedules may change but in the circumstances would have at least expected a refund.

The beauty therapist was nice and friendly but lacked attention to detail. She wasn’t able to give the nails a symmetrical shape so I had to file them myself. But more importantly she did not clean the edges of colour with a brush and acetone, she used a metal tool to try and define/remove colour but it just made it look messy. I also had to point out that two of the nails had weird bubbles/texture so she had to remove it and redo it. She should’ve noticed that herself. Very disappointed overall. Paying £40 for a spa manicure I really expected a good result.

I regularly visit here for a Shellac Manicure because I have an allergy to many gel polishes and Greenwich Spa is the only I know in the area to use CND hypoallergenic basecoat and topcoat in addition to Shellac colour, so if you have an allergy this in the place to go.

Today Dia did my express shellac maniacure. She is friendly and professional with an excellent attention to detail, I will certainly be returning when my toes need a repolish.

Partner booked to go here last year for a massage, using a gift voucher. On the day she had developed a cough, so called to explain and ask if it's possible to rebook. Spa confirmed she wouldn't be allowed to attend anyway, so moved to the following week. Partner still had a cough, so called to ask to move again. Spa refused and took the value off the gift voucher, even though they also confirmed she wouldn't have been allowed to attend. Countless emails back and forth and they wouldn't change their position. All in, they can't have it both ways - can't say you can't attend but we're still going to take the voucher. A shame, as had used several times before and now won't go back. Beware.

Susanne is super professional and puts me completely at ease. I'm very pleased with the results of the laser so far and will definitely be back!

Although my pedicure is fine, I didn’t enjoy the experience at all: I feel customers are far too close together, the salon should be cleaner, my manicurist was laser focused on getting the job done but had forgotten all about the client experience: my feet were held far too tightly and forced around. I am not convinced equipment was sterile. It was the least comfortable and relaxed I’ve felt in a while. Will not be returning.