Elegance Beauty

Been coming here for a while. Today my 12 year old daughter went to get her eyebrows threaded and an upper lip wax. Lady who saw her was not too keen to thread her eyebrows, wanted to wax instead for a higher price, but I insisted on threading due to precision. Lady was clearly annoyed. She kept blaming my daughter for her inability to thread carefully and concisely. Gave her cotton wool with aloe on it (didn’t rub it on for my daughter) and said she didn’t want to spend to long doing one eyebrow (there was one customer waiting). In my opinion, do the job correctly and professionally - don’t huff and puff like a spoilt brat when your customer doesn’t agree! Bad attitude, totally unprofessional!

First and last time wont be going back. Overpriced and unhygienic asked the lady to take the string out off her mouth because i do not want spit all over me. She had a problem then she cut me which im now left with a swollen eyelid.(told to use a ice cube by worker) I asked if they are was aware of the no double dip policy one said yes so if aware why no stick to it. This is put in place for customers safety. Will stick to my regular place.

Simi is awesome, she did my brows beautifuly and spoke beforehand about what she was planning on doing. She was thorough, kind and efficient. Made sure they were perfect and double checked. She is the only person i want doing my brows now!

Disgusted with todays service. Will not be a customer anymore.
Took my teenage daughter to get infills and a nail replaced, was told £27 assumed that would be with shellac as I paid £33 for a full set with gel previously in a different salon. She wanted French tip. I was then quote another £6 for normal polish or £16!!!! For shellac on top of £27. Totalling £43 which was more than a full set!! I know prices have risen but they may as well of charged her to sit down and breathe. It seemed as though they made up the prices on the spot. The service was poor as was the quality of the nails that was done. In the end all they done was infill, which was terrible, cut down and two coats of clear nail varnish for £27! Do not recommend! They have lost a regular customer. On top of that they were rude and the nail technician tutted when my daughter asked for them to be shorter.

Avoid at all costs. Went here this morning as normal nail shop was closed for the day. Person seemed to not know what she was doing for gel nails and toes. By the time I had got home they had all chipped. Will definitely not return.

Believe the reviews! This is probably the worse place I have been to. Prices are far too high and standard is awful. Lash extensions messy, rushed and came off within days. Not qualified people working in there. I have to say that the nails ladies are lovely but just not that good. They seem really unhappy. This place focusses on money and not customer service and standards. Go to any other place in romford! Avoid!

First impression was not good. Firstly they asked me to pay upfront which gave me major red flags and I offered to show them that I had enough to pay but they said no problem. As she was doing the service I was picking out noticeable problems that she was having going back over to correct. She took off £8 but that was pointless because I had to go elsewhere to pay someone to fix it. Will not be going back and will not be recommending

My partner bought me voucher so I used them to have a hot stone massge with Simi, it was amazing and Simi was wonderful, the room was candle lit with soft music playing, felt very relaxed, highly recommend.