Dimple’s Beauty Lounge
36 Queen St, Gravesend DA12 2EE, United Kingdom
3.5
8 reviews
8 comments
C9VC+8G Gravesend, United Kingdom
Location reporting
Claim this location
Monday: Close
Tuesday: 11–17
Wedneasday: 11–17
Thursday: 11–17
Friday: 11–17
Saturday: 11–17
Sunday: 11–16
Tuesday: 11–17
Wedneasday: 11–17
Thursday: 11–17
Friday: 11–17
Saturday: 11–17
Sunday: 11–16
Firstly she was extremely rude. I changed my mind about the colour (before she started so it wasn't a big deal) and she was all rolling her eyes at me and huffing like this isn't allowed.
All i went in for was gel colour.
It was all over the place.
Let's start with saying she DID NOT SANITISE my hands or the tools!! She didn't clean her hands either! In the middle of pandemic! Her mask wasn't on the face properly either.
The colour itself was a MESS. Didnt clean it up as she went along (I was told it will wash off when I wash my hands! Never in my life has someone left my fingers full of nail varnish like this). When I've asked her to clean it up she was scrubbing my skin to a point of it really hurting. She used her own unsanitised nails to try and scratch it off my skin. I had to tell her to stop as it obviously was extremely painful.
I asked her from the beginning to be gentle with the buffing as my nail beds are sensitive, but she continued to over buff and damage the nail, also hurting my cuticles. They were red raw!!! They're recovering now but still all split, scratched up and damaged.
I am in shock that she charged me money for this! And is refusing a refund!
The thumb photo is after she "fixed" the nail.
Needless to say my nails are completely destroyed from buffing off too much. The gel colour didnt last even two days,so this was all for nothing.
Under consumer rights she has to give a refund but is refusing.
Absolutely appalling...I will be reporting the place for not following covid rules and going against health and safety. If you don't want any infections, please do not go there.