B.Paul Spa Beauty Hair

I was walking by and noticed this place accidentally and decided to walk in. I was greeted by a friendly lady and I'd enquired about booking my mum in for a massage & also myself. However I did mention I'm in Birmingham some days so if I had to reschedule would that be okay, to which she was completely understanding.
Having booked the appointment, I was quite happy and couldn't believe I'd found this place so close to home, but I was in for a shock.

Unfortunately due to unforeseen circumstances I had to call up to cancel to which I was angrily told off through the phone, it sounded like a scolding by my Aunty, she'd said in future id have to pay a deposit and if I cancelled I'd lose it and I've wasted everyone's time now.

I'll never rebook at B Pauls nor will I recommend it, stay away from these guys, they're just about your money and customer service isn't a concept they understand at all let alone take seriously.

Complete let down.

i booked an appointment and decided to cancel but they would not let me rebook. customer service over the phone was awful. Full of attitude and left me quite upset at that time..They are loosing customers.. very poor service, salons in this area.

had a great experience getting my hair cut and styled today. did what i wanted adding shape and volume and very friendly stylist. would definitely recommend

Extremely friendly. I loved my massage. Very professional. Will definitely be booking again soon.
Thanks b paul staff

Was very happy with my hair cut. Elli made me laugh thanks. 😚

Bought a treatment for my girlfriend as a birthday present. She loved it! Great service, friendly staff and very clean and stylish spa. Would definitely go again

Thank you Razia vgud I loved my feet nice night soft inshallah will come back again

First time at this place and was left totally unsatisfied with my haircut. I asked for dry cut with layering and by the end it looked like a total disaster. My hair was not layered at all, it's like the lady was doing test and trial, she cut a whole chunk of hair from one side and now it looks odd compared to the other side. My side fringe was cut completely straight on the end instead of it being layered like I explained prior. I even provided pics to show her how I want it roughly, but she was obviously not listening and doing her own thing. I seriously think the lady needs to be qualified & needs better training before they attempt to cut hair. If I am paying a lot of money then I expect it to be at least decent, in the end I was really unhappy with the result and decided to go back and have my side fringe cut properly again, although I had to wait nearly 1hr and watch the rude owner give me dirty looks and weird expressions like I am an unwanted customer. What is the point of making the place look nice if the overall service is rubbish!